Iron-clad Warranties
Iron-clad Warranties | Roof Replacement | Roofing | Tracy City
When the Tennessee weather tests every shingle, HEP’s Iron-Clad Warranties step in to protect your home and your peace of mind. Our team in Tracy City combines decades of craftsmanship with industry-leading materials, delivering roof replacement that stands strong against driving rain, blistering sun, and high winds. From the first inspection to the final nail, you’ll enjoy clear communication, honest timelines, and the assurance that every inch of your new roof is backed by warranties as solid as the steel in our Smoky Mountain roots.
Choose local experts who treat your house like their own. We arrive on time, safeguard your landscaping, and leave your property spotless—except for the beautiful roof that boosts curb appeal and resale value. With HEP’s certified technicians, competitive financing, and 24/7 emergency support, you’re never left out in the storm. Secure lasting protection today and feel the difference an iron-clad promise makes.
FAQs
What does your iron-clad roofing warranty cover for a roof replacement in Tracy City?
Our iron-clad warranty is a true "bumper-to-ridge" protection plan. It covers all manufacturer-supplied materials (shingles, underlayment, flashing, ventilation components, nails, sealants, etc.) against manufacturing defects, plus 100 % of our workmanship for the entire warranty term. If a leak, premature shingle failure, or installation-related problem occurs, we will supply the labor, materials, and disposal needed to restore your roof to like-new condition at no additional cost to you.
How long does the warranty last, and is it transferable?
For complete roof replacement projects in Tracy City, the warranty provides 50-year non-prorated coverage on materials and a lifetime workmanship guarantee for as long as you own the home. If you sell the property within the first 20 years, you may transfer the remaining warranty to the next homeowner one time at no charge, giving your home added resale value.
What materials and workmanship standards are included in the warranty?
We are certified by the shingle manufacturer to install their premium roofing system, which means every component is installed to—or above—factory specifications and local building code. The warranty specifies that all materials must be premium-grade (Class A fire rating, 130 mph wind rating, algae-resistant granules, etc.). Workmanship standards include proper nailing patterns, ice- and water-shield in valleys and around penetrations, correct ventilation ratios, and full adherence to OSHA safety practices. Because we meet these rigorous standards, the manufacturer fully backs our work.
How do I file a warranty claim if an issue arises?
Simply call our local Tracy City office or submit a claim through our website. We schedule an on-site inspection within 48 hours. A project manager photographs the issue, fills out the manufacturer’s claim form, and submits all documentation on your behalf. Most claims are approved the same week, and repairs are typically completed within 7–10 business days, weather permitting. You pay nothing—no deductibles, trip fees, or hidden charges.
Will severe weather, like hail or high winds common in Grundy County, void my warranty?
No. Our iron-clad warranty specifically includes wind speeds up to 130 mph and moderate hail impact. If a named storm or hail event damages your roof beyond those thresholds, the warranty still covers workmanship issues, and we will assist you in coordinating with your homeowner’s insurance for storm-related repairs. Routine storms well within the design limits are fully covered under the warranty.
What maintenance is required to keep my iron-clad warranty in force?
Very little. We ask homeowners to (1) keep gutters clear of debris, (2) trim back overhanging branches, and (3) allow us to perform a complimentary inspection every 5 years or after a major storm. These quick checkups let us spot minor issues before they escalate and document your roof’s condition for future reference. Failure to perform these simple tasks will not automatically void your warranty, but following them ensures optimum roof performance and makes claim processing faster and smoother.