Lifetime Workmanship Guarantee
Lifetime Workmanship Guarantee | Storm Damage Restoration | Roofing | Townsend
When harsh Appalachian weather sweeps through Townsend, cracked shingles, lifted flashing, and hidden leaks can follow in its wake. HEP’s certified roofing team arrives fast for storm damage restoration, documenting every dent and tear for your insurance claim while securing your home the same day. From tarping and debris removal to full-roof replacement, our craftsmen use premium Owens Corning and GAF materials designed to resist future high-wind events.
The best part? Every repair and replacement is backed by HEP’s exclusive Lifetime Workmanship Guarantee. That means if anything we install ever fails because of installation error—next month or twenty years from now—we fix it at no cost to you. Combine that peace of mind with transparent pricing, 24/7 emergency response, and a locally rooted crew that treats your property like their own, and you’ll see why Townsend residents trust HEP to put the roof back over their heads—stronger than before.
FAQs
What does your Lifetime Workmanship Guarantee cover for roofs in Townsend?
Our Lifetime Workmanship Guarantee protects you against any installation- or labor-related defects for as long as you own your home in Townsend. If a leak, shingle blow-off, flashing failure, or other problem occurs because of an error in how we installed the roof or performed storm-damage repairs, we will return promptly, correct the issue at no cost, and cover any reasonable interior or structural damage that results from our workmanship flaw. The guarantee is non-prorated, fully transferable one time within the first 10 years to a new homeowner, and is backed by written documentation for your records.
How do you handle storm-damage restoration from the first call to final inspection?
1. Emergency contact: Call our 24/7 line and we’ll dispatch a certified technician to your Townsend property, typically within 2–4 hours. 2. Temporary protection: We install emergency tarps or shrink-wrap to stop active leaks and prevent further damage. 3. Detailed assessment: Using drones, moisture meters, and on-roof inspections, we document all wind, hail, and impact damage with photos and videos suitable for insurance filing. 4. Written estimate & scope: You receive a clear, line-itemed proposal outlining repairs or full replacement, code upgrades, and timeline. 5. Insurance coordination: With your approval, we meet the adjuster on-site, supply documentation, and negotiate to ensure all storm-related items are covered. 6. Restoration work: Our crew removes debris, installs new underlayment, shingles, flashing, ventilation, and accessories to manufacturer specs. 7. Final quality check: A project manager performs a 25-point inspection and walks you through the finished roof before issuing warranty papers.
Are there any exclusions or homeowner responsibilities that could void the workmanship guarantee?
The guarantee remains in force as long as: (1) you keep gutters clean and ensure normal roof maintenance (e.g., removing branches or debris), (2) you do not allow third-party contractors to alter the roof without our written approval, and (3) storm damage is reported promptly. The warranty does not cover damage caused by acts of God after installation (tornados, new hailstorms, falling trees), abuse, or structural movement of the building. Those events are usually covered under insurance. Simply contact us for an inspection after any severe weather event so we can document the roof’s condition and maintain your coverage.
Will my homeowners insurance pay for storm-damage repairs, and do you help with the claim?
Most standard homeowners policies in Townsend do cover wind, hail, and falling-object damage to roofing. After you file a claim, the insurer will send an adjuster to assess the loss. We provide a free, detailed inspection and meet the adjuster on-site to make sure no damage is missed. We use the same Xactimate pricing software insurance carriers use, which speeds up approval. While we cannot negotiate policy terms, we can explain line items, supplement missing items (code upgrades, flashing, ventilation), and invoice your carrier directly, leaving only your deductible as your out-of-pocket cost.
How quickly can you respond to emergency storm damage in Townsend, and what if the forecast calls for more rain?
Because severe weather is common in Blount County, we maintain an on-call crew exclusively for emergencies. We can usually arrive within 2–4 hours of your call—often sooner inside Townsend city limits. If rain is imminent, we install commercial-grade tarps or a heat-shrink plastic membrane that can stay in place for up to 180 days. These temporary measures are billed to your insurance carrier under “mitigation” so you are not left with an uncovered roof while your claim is processed.
What roofing materials and installation methods do you use to ensure long-term performance in Townsend’s climate?
We install Class-3 or Class-4 impact-rated asphalt shingles, standing-seam metal, and synthetic underlayments designed to handle Townsend’s high winds, heavy snow on Rich Mountain, and summertime UV exposure. All shingles are nailed (never stapled) with six stainless or hot-dipped galvanized nails per shingle, exceeding manufacturer requirements. Valleys receive ice-and-water shield from eave to ridge, starter strips include factory sealant, and ridge vents are baffled for optimal attic ventilation. Together with our Lifetime Workmanship Guarantee, these materials and methods give you a roof engineered to last decades—even through Tennessee storm seasons.