Workmanship Guarantee
Workmanship Guarantee | Roofing Done Right | Roofing | Townsend
When storms sweep across Townsend or the years simply take their toll, homeowners turn to HEP because they know every shingle, flashing, and fastener will be installed with uncompromising care. Our workmanship guarantee isn’t just a promise on paper—it’s a pledge that your home will receive roofing done right, the first time and every time. From detailed inspections to precise installation and clean-up, our seasoned crews treat your roof as if it were their own, safeguarding your investment and your peace of mind.
Should an issue ever arise, one call is all it takes; we’ll be back on your roof swiftly, at no extra cost, to make things perfect. That’s the confidence that comes with partnering with a local Townsend team rooted in integrity, craftsmanship, and neighborly service. Choose HEP and enjoy watertight protection, lasting beauty, and the freedom to focus on life beneath a roof you can trust.
FAQs
What exactly does your workmanship guarantee for roofing in Townsend cover?
Our workmanship guarantee protects you against any defects caused by our installation practices—including improper shingle nailing, flashing errors, ventilation mistakes, and leaks that result from those issues. If a problem occurs because we did not install something correctly, we will repair or replace the affected area at no cost to you.
How long is the workmanship guarantee valid?
For residential roof replacements in Townsend, our workmanship guarantee lasts 15 years from the date of final inspection. Commercial projects receive a 10-year term. Throughout the guarantee period, you can call us for service at any time if an installation-related issue shows up.
How does your workmanship guarantee differ from the manufacturer’s material warranty?
The manufacturer’s warranty only covers factory defects in shingles, underlayment, or accessories. Our workmanship guarantee, by contrast, covers the quality of the installation itself. If shingles fail because we installed them incorrectly, the manufacturer will not pay for that repair—but we will. You get dual protection: the manufacturer for material defects and us for installation workmanship.
Is the workmanship guarantee transferable to a new homeowner if I sell my Townsend property?
Yes. As long as the new owner notifies us in writing within 60 days of closing, the remaining balance of the workmanship guarantee transfers at no charge. This adds resale value because prospective buyers know the roof is still protected against installation defects.
What should I do if I notice a leak or other roof problem during the guarantee period?
Call our Townsend office or submit a service request online. We will schedule an on-site inspection, usually within 48 hours. If we confirm the issue stems from our workmanship, we’ll perform the necessary repairs promptly and free of charge—including labor, materials, and disposal of any debris.
Are there situations that could void the workmanship guarantee?
A few circumstances can void coverage: (1) structural changes or roof penetrations added by another contractor without our approval; (2) failure to perform basic roof maintenance, such as clearing debris or gutters; (3) damage from extreme weather events or falling trees not related to installation; and (4) unauthorized repairs. We provide maintenance guidelines at project completion to help you keep the guarantee intact.