Industry-leading Warranties
Industry-leading Warranties | Roof Replacement | Roofing | Townsend
Townsend homeowners choose HEP because our craftsmanship is matched only by the protection we provide. Every shingle, underlayment, and flashing we install is backed by iron-clad warranties that cover both materials and labor far beyond the industry norm. From the first inspection to the final cleanup, you’ll have total confidence that your investment is safeguarded for decades, no fine print and no surprises.
Our certified crews use premium Owens Corning and GAF products, installed to manufacturer-spec standards that unlock the longest coverage available. Whether hail has battered your asphalt or age has tired out your metal panels, a seamless roof replacement with HEP means access to transferable warranties—boosting your home’s resale value the moment the last nail is set.
Ready to trade worry for long-term peace of mind? Contact our Townsend office today for a free, no-pressure estimate and discover how easy it is to protect your home and your wallet with HEP’s industry-leading warranty program.
FAQs
What types of roofing warranties do you offer for full roof replacements in Townsend?
We provide three tiers of protection: (1) a Standard Manufacturer’s Shingle Warranty that covers material defects for up to 25–30 years, (2) an Enhanced System Warranty that extends material defect coverage to 50 years and includes limited labor coverage, and (3) our exclusive Lifetime Workmanship Warranty, which guarantees our installation for as long as you own the home. Together, these options let you choose the balance of coverage and budget that suits your needs.
Does the warranty cover both materials and workmanship?
Yes. Manufacturer warranties handle defects in the shingles, underlayment, and accessory products, while our Lifetime Workmanship Warranty covers any installation‐related issues such as leaks due to improper nailing, flashing, or ventilation mistakes. If a workmanship issue ever occurs, we’ll fix it at no cost for parts or labor.
Are your warranties transferable if I sell my home in Townsend?
Absolutely. Both the 50-year enhanced manufacturer warranty and our Lifetime Workmanship Warranty can be transferred once within the first 10 years of installation. The transfer is free and adds significant resale value, reassuring prospective buyers that the roof remains protected.
What voids a roofing warranty?
Common exclusions include: (1) unauthorized repairs or alterations performed by someone other than our certified team, (2) inadequate attic ventilation introduced after installation, (3) storm damage exceeding the warranty’s wind or impact limits, and (4) failure to perform basic roof maintenance like debris removal. We outline all maintenance guidelines at project completion to help you keep the warranty intact.
Do I need to register my warranty after the roof replacement?
We handle registration for you. Once your roof is complete, we file all paperwork with the shingle manufacturer and provide you with digital and printed copies of your warranty certificates. You’ll also receive an email confirmation from the manufacturer within 2–3 weeks.
How do I file a warranty claim if I notice a problem?
Call our local Townsend office or submit a service request through our website. We’ll schedule an inspection within 48 hours. If the issue is workmanship-related, we’ll repair it immediately. If it appears to be a manufacturer defect, we document the problem and submit the claim on your behalf. Most claims are approved and resolved within 10–14 business days, and you never pay out-of-pocket for covered repairs.