Industry-leading Warranties
Industry-leading Warranties | Siding Solutions | Roofing | Thorn Hill
Thorn Hill homeowners have trusted HEP for decades because we back every shingle, panel, and nail with industry-leading warranties that actually mean something. Our certified crews combine precision craftsmanship with premium materials, giving you the peace of mind that your roof and exterior will stand strong against Appalachian weather for years to come. From swift leak repairs to full tear-offs, we protect your investment with transferable coverage that adds real value to your home.
We apply that same obsessive attention to detail to our siding solutions, offering an array of colors, textures, and energy-saving options that lock in curb appeal while keeping your utility bills in check. Whether you’re chasing a modern makeover or restoring historic charm, HEP’s transparent estimates, on-time installs, and 24/7 emergency line ensure you’re never left out in the cold—or the rain. Experience the Thorn Hill difference: rock-solid quality, backed by warranties that work as hard as we do.
FAQs
What makes your Thorn Hill roofing and siding warranties industry-leading?
Our warranties combine extended coverage periods with comprehensive protection. Every Thorn Hill roofing system we install includes up to 50-year non-prorated material coverage from the manufacturer and 25-year workmanship protection backed by our own labor guarantee. For siding, you receive lifetime material coverage plus 20-year workmanship protection. Few regional contractors can match both the length and the non-prorated terms, giving homeowners true peace of mind.
Are both materials and workmanship covered under the warranty?
Yes. Manufacturer warranties cover defects in shingles, panels, insulation board, fasteners, and factory finishes, while our company warranty covers the workmanship—the way those products were installed. If a leak, blow-off, or siding detachment occurs due to installation error within the covered term, we fix it at no cost for parts or labor. This dual coverage means you’re fully protected against both product failure and human error.
How do I register my roofing or siding warranty after installation?
We handle registration for you. Once your project passes our final quality inspection, we submit all serial numbers, photos, and installation documents to the manufacturer and provide you with the official warranty certificate. You will receive a digital copy within 10 business days and a printed copy by mail shortly after. No further action is required on your end, but keep the certificate with your home records for future reference or resale.
Is the warranty transferable if I sell my Thorn Hill home?
Absolutely. Both our roofing and siding warranties are fully transferable one time within the first 10 years at no charge. Simply contact our office with the new owner’s information and closing date, and we will update the records with the manufacturer. Transferring the warranty can add significant resale value by assuring prospective buyers that the exterior envelope is protected for many years to come.
What voids or limits could affect my warranty coverage?
Coverage can be voided or reduced if: 1) unauthorized repairs or modifications are made, 2) inadequate attic ventilation leads to premature shingle failure, 3) structural movement or settling causes cracks in siding, or 4) storm damage is not reported in a timely manner. We conduct a free annual inspection to help you avoid these issues. Adhering to simple maintenance guidelines—such as clearing gutters and trimming overhanging branches—also preserves your full warranty rights.
How do I file a warranty claim and how long does resolution take?
Call our dedicated warranty hotline or submit a claim form on the website. Provide photos and a brief description of the issue. We schedule an on-site inspection within 3 business days for urgent leaks and 7 days for all other concerns. If the problem is covered, we file the paperwork with the manufacturer (for material claims) and schedule repair work within 5–10 days, weather permitting. More than 90 % of claims are resolved within three weeks from initial contact.