Industry-leading Warranties
Industry-leading Warranties | Roofing Done Right | Roofing | Thorn Hill
From the first shingle to the final inspection, HEP gives Thorn Hill homeowners the confidence that comes from roofing done right. Our industry-leading warranties cover both materials and workmanship, so you’re protected today, tomorrow, and for decades to come. That means fewer worries about leaks, wind damage, or premature aging—and more time enjoying a safe, beautiful home.
Every roof we install is backed by manufacturers who trust our certified crews and by our own iron-clad promise of quality. If an issue ever arises, one call sets our local team in motion to make it right, fast and hassle-free. Choose HEP and discover why neighbors across Thorn Hill rely on us for a roof that looks better, lasts longer, and is always supported by the strongest guarantees in the business.
FAQs
What makes your Thorn Hill roofing warranties “industry-leading”?
Our warranties combine extended material coverage from top-tier manufacturers with our own lifetime workmanship guarantee. This means the shingles, underlayment, flashing, vents, and other components are backed directly by the maker for up to 50 years, while our labour is protected for as long as you own the home. Few Thorn Hill contractors pair both levels of protection, which is why we can confidently say we offer industry-leading coverage.
How long is the warranty term for a typical residential roof in Thorn Hill?
Most asphalt shingle systems we install come with a 50-year prorated manufacturer warranty on materials and a non-prorated 10- to 15-year period on defects. In addition, our workmanship is covered for life, so if a leak occurs due to an installation error at any time, we repair it at no cost. Metal roofing enjoys similar material periods and the same lifetime workmanship protection.
Does the warranty cover both materials and workmanship?
Yes. Manufacturer warranties protect against premature failure of roofing products, while our workmanship warranty safeguards the installation itself. If a shingle blows off because of a factory defect, materials are replaced. If it blows off because it was nailed incorrectly, our team fixes it under the workmanship guarantee. You will never be caught between two parties—one call to us starts the solution process.
Can the warranty be transferred to a new homeowner if I sell my house?
Absolutely. Both the manufacturer and our workmanship warranties are transferable once within the first 10 years at no charge. Simply notify us and the manufacturer within 60 days of closing and provide the new owner’s contact details. After transfer, the new homeowner enjoys the remaining balance of the coverage, adding resale value and peace of mind.
What situations or actions could void my roofing warranty?
Major structural changes to the roof without prior approval, installation of satellite dishes or solar panels by non-certified contractors, inadequate attic ventilation caused by later renovations, and failure to maintain the roof (e.g., removing debris, cleaning gutters) can jeopardize coverage. We provide a simple maintenance checklist upon project completion to help you keep the warranty intact.
How do I submit a warranty claim if I suspect an issue?
Call our Thorn Hill office or use the claim form on our website. We log your concern, verify installation records, and schedule an inspection within 48 hours. If the problem is workmanship-related, repairs are performed promptly. If it appears to be a manufacturer defect, we handle all paperwork, photos, and shipping of replacement materials. You are never asked to coordinate with the manufacturer yourself—roofing done right means we manage the entire claim process for you.