Industry-leading Warranties
Industry-leading Warranties | Roof Replacement | Roofing | Thorn Hill
When unpredictable Thorn Hill weather takes its toll, HEP is ready with industry-leading warranties that redefine peace of mind. Our certified crews handle every aspect of roof replacement with meticulous care—removing worn shingles, upgrading underlayment, and installing premium materials engineered to last. From the first inspection to the final nail, you’re protected by warranties that cover both product and workmanship, so you can focus on life beneath your new roof instead of what’s happening above it.
HEP’s transferable warranties follow your home even if you move, adding instant resale value while shielding you from surprise repair costs for decades. Couple that with our local, rapid-response service and easy financing options, and you’ll see why Thorn Hill homeowners consistently choose us for roof replacement projects that are as stress-free as they are durable. Reach out today and discover how confidently a roof can be built —and guaranteed.
FAQs
What types of roofing warranties do you offer for roof replacement in Thorn Hill?
We provide two tiers of protection on every roof we install: (1) a manufacturer’s material warranty of up to 50 years that covers defects in the shingles, underlayment, and applicable accessories, and (2) our own 10-year workmanship warranty that guarantees the quality of our installation. Because we are certified by the shingle manufacturer as a Preferred Contractor, you receive the highest level of coverage the manufacturer offers, including enhanced non-prorated periods and full system protection.
How does the 50-year manufacturer warranty work?
For the first 15–25 years (depending on the shingle line you choose) you are in the “non-prorated” or “Total Replacement” period. If a manufacturing defect causes a leak, the manufacturer pays 100 % of the material cost and reasonable labour to replace the entire roof. After this period, the warranty remains in force for the balance of 50 years on a prorated basis—meaning the manufacturer pays a declining percentage of the material cost. Because we register your roof with the manufacturer, the warranty is issued directly to you, eliminating any middle-man issues.
Does the warranty cover workmanship as well as materials?
Yes. Our workmanship warranty protects you against installation-related problems such as flashing failures, nail pops, or improper venting for a full 10 years. If a leak occurs due to our labour, we will repair it at no cost for parts or labour. In addition, our certified status allows you to purchase an optional extended workmanship warranty from the manufacturer that can stretch coverage to 25 years and back it with their financial resources.
What can void my roofing warranty?
The most common causes of voided warranties are (1) improper alterations—such as installing a satellite dish or skylight without following the manufacturer’s guidelines, (2) inadequate attic ventilation, (3) using non-approved accessories with the shingle system, and (4) failure to perform basic maintenance like keeping gutters clear. We provide a written list of do’s and don’ts at project completion and can schedule annual inspections to help you stay in compliance.
Is the warranty transferable if I sell my home in Thorn Hill?
Absolutely. Both the manufacturer’s warranty and our workmanship warranty are fully transferable once within the first 10 years. All you or the new homeowner needs to do is complete a simple transfer form within 60 days of the property changing hands. Transferability can be a strong selling point, adding value and peace of mind for prospective buyers.
How do I file a warranty claim if I ever have an issue?
Call our dedicated warranty line or submit a claim through our website. We will inspect your roof within 48 hours to determine whether the issue is material- or workmanship-related. If it’s workmanship, we’ll schedule repairs immediately. If it’s a manufacturer claim, we’ll document the problem, file all paperwork on your behalf, and coordinate directly with the shingle company to ensure your roof is restored quickly with minimal hassle to you.