Industry-leading Warranties
Industry-leading Warranties | Metal Roofing | Roofing | Thorn Hill
Imagine a roof that’s as tough as the Smoky Mountain spirit of Thorn Hill—one that shrugs off hail, high winds, and the scorching Tennessee sun while staying vibrant decade after decade. That’s exactly what HEP delivers with our industry-leading warranties roofing system. We pair precision installation with premium, American-made panels so your investment in metal roofing is backed by non-prorated coverage on materials and workmanship for up to 50 years. If anything ever falters, one call to HEP gets it fixed fast, no fine print and no hassle.
Homeowners, business owners, and barn builders alike trust our certified crews because we stake our reputation on every seam we snap. From free aerial measurements to post-installation inspections, we make the entire process transparent and easy. Protect your Thorn Hill property with the only warranty strong enough to match our steel—schedule your complimentary roof assessment with HEP today and discover how peace of mind can be measured in generations, not just years.
FAQs
What is the length and scope of your metal roofing warranties in Thorn Hill?
Our industry-leading warranty provides two layers of protection: a 40- to 50-year manufacturer’s warranty on the metal panels themselves and a separate 10-year workmanship warranty from our Thorn Hill installation team. The manufacturer’s coverage guards against defects in the steel, premature corrosion, and excessive paint fade or chalking, while the workmanship warranty covers any installation-related issues such as fastener back-out, panel misalignment, or flashing leaks.
Does the warranty cover both materials and workmanship?
Yes. The manufacturer’s warranty addresses the integrity of the metal, the baked-on Kynar/Hylar finish, and color retention. Our in-house workmanship warranty covers the labor side: panel placement, underlayment, fasteners, flashing, ridge vents, and all roof-to-wall transitions. If a problem arises because of how the roof was installed, we fix it at no cost for the first decade.
Are warranties transferable if I sell my home in Thorn Hill?
Absolutely. Both the manufacturer’s warranty and our workmanship warranty are fully transferable one time within the first 10 years after installation. When you sell your home, simply fill out the warranty transfer form we provide, submit a $100 processing fee to the manufacturer, and the new owner enjoys the same remaining coverage. The transferability boosts resale value and gives buyers added peace of mind.
What weather-related damages are included, especially with Thorn Hill’s climate?
Thorn Hill experiences hot, humid summers, occasional hail, and winter freeze-thaw cycles. Our metal roofing warranties cover: (1) wind uplift up to 140 mph, (2) hail impact up to 1.75 inches in diameter (with no cosmetic limitation on the paint system), (3) corrosion resistance in humid conditions, and (4) paint fade/chalk that exceeds 5 Hunter units over 30 years. Ice damming or damage caused by debris, however, is considered maintenance-related and is not covered.
What actions or conditions can void my metal roof warranty?
The most common warranty exclusions are: improper roof penetrations made after installation (e.g., satellite dishes, skylights) that aren’t flashed by a certified technician; standing water caused by clogged gutters; use of harsh chemicals or pressure washers that strip the protective finish; and additions that mix dissimilar metals, leading to galvanic corrosion. Routine inspections and cleaning in accordance with our maintenance guide will keep your warranty intact.
How do I file a warranty claim and how long does the process take?
Call our Thorn Hill office or submit the online claim form with photos of the concern. A project manager will schedule an on-site inspection within five business days. For workmanship issues we handle repairs directly, usually within two weeks. For manufacturer claims, we compile the inspection report and submit it on your behalf; most manufacturers issue an approval within 30 days. All covered repairs are performed at no cost to you and are backed by a one-year service warranty on the repair work itself.