- HEP Roofing
- Industry-leading Warranties

Industry-leading Warranties
Industry-leading Warranties | Roof Replacement | Roofing | Tellico Plains
When storms, age, or hidden leaks threaten the comfort of your Tellico Plains home, HEP’s industry-leading warranties make choosing a roof replacement feel less like a headache and more like an upgrade. We combine top-tier materials with master craftsmanship, then back every shingle with warranties so strong they’re setting the regional standard. From the first inspection to the final nail, our team walks you through timelines, financing, and paperwork, giving you total confidence that your investment is protected for decades to come.
Whether you favor classic asphalt, energy-efficient metal, or premium designer options, a roof replacement from HEP is tailored to suit your style and budget while boosting curb appeal and resale value. Local crews arrive on time, respect your property, and finish most projects within a single day—so you spend less time under tarps and more time enjoying your freshly fortified home amid the mountains of Tellico Plains.
FAQs
What types of warranties do you offer on roof replacements in Tellico Plains?
We provide two layers of protection on every roof we install: (1) a manufacturer’s material warranty that ranges from 25-year limited coverage to true Lifetime protection, depending on the shingle line you select, and (2) our own workmanship warranty, which guarantees our installation for up to 15 years—or Lifetime when you choose our premium package. Because we are factory-certified by leading brands such as GAF and Owens Corning, we can upgrade you to enhanced system warranties that cover both material AND labor costs if a defect occurs.
How long does the workmanship warranty last, and what does it cover?
Our standard workmanship warranty is 15 years from the date of installation. During that period we will correct, at no cost to you, any leak, flashing failure, or fastening issue that can be traced back to our labor. If you choose our Platinum Installation Package, the workmanship warranty is extended to Lifetime (50 years maximum), matching the length of the top-tier manufacturer warranty. Normal aging, acts of God, and homeowner neglect are excluded, but you’ll receive written terms at project completion for full clarity.
Are manufacturer warranties different from your labor warranty?
Yes. The manufacturer warranty protects you against defects in the shingles, underlayment, ridge vents, and other factory-made components. If a material fails prematurely, the manufacturer supplies replacement product and, on upgraded plans, the labor to install it. Our labor (workmanship) warranty, on the other hand, covers installation-related issues such as incorrect nailing patterns, improper flashing, or poor ventilation design. Both warranties work together to give you comprehensive coverage, and because we’re certified, you receive a single, transferable warranty certificate that combines them.
Does the warranty cover storm damage common to Tellico Plains, such as high winds or hail?
Manufacturer warranties include limited wind protection—up to 130 mph on most architectural shingles—provided the roof was installed to spec. However, hail, tornadoes, and other severe weather events are classified as “acts of God” and fall under your homeowners insurance, not the roof warranty. The good news is that our shingle lines carry Class 3 or Class 4 impact ratings, which often qualify for reduced insurance premiums. We also offer optional roof maintenance plans with free post-storm inspections to catch problems early and help with insurance claims.
What maintenance is required to keep my roof warranty valid?
Both the manufacturer and workmanship warranties require that the roof be kept free of preventable damage. That means: • removing debris and moss, • cleaning gutters at least twice a year, • trimming overhanging limbs, and • ensuring attic ventilation is not blocked. You must also allow only certified professionals to perform repairs; DIY patches or unlicensed contractors can void coverage. We include a complimentary annual inspection for the first five years, and we document all findings so your warranty record stays pristine.
How do I file a warranty claim if I notice an issue with my new roof?
Simply call our Tellico Plains office or submit a claim request through our website. We’ll schedule an inspection within 48 hours. If the problem is workmanship-related, we’ll repair it on the spot or within five business days, free of charge. If it appears to be a material defect, we’ll photograph the issue, fill out the manufacturer’s claim form, and handle all correspondence on your behalf. Most manufacturer claims are approved in 2-4 weeks, after which we schedule the replacement work at your convenience.