Workmanship Guarantee
Workmanship Guarantee | Metal Roofing | Roofing | Tellico Plains
For homeowners in Tellico Plains who want a roof that lasts as long as the view from Starr Mountain, HEP backs every installation with a true workmanship guarantee. Our certified crews measure twice, cut once, and secure every fastener with the same care we’d use on our own homes, then stand behind that precision for years to come. If a craftsmanship-related issue ever appears, we return promptly—no fine print, no finger-pointing, just the promise of a local team that fixes it until it’s right.
Choose metal roofing from HEP and you’ll gain more than towering curb appeal and superior storm resistance. You’ll gain peace of mind knowing we combine premium panels, high-grade underlayment, and meticulous flashing techniques with a written warranty that actually means something. From the first free inspection to the final walk-through, we protect your investment and your schedule, leaving you with a roof—and a guarantee—that’s built to weather generations of East Tennessee sunshine, rain, and mountain wind.
FAQs
What does your workmanship guarantee cover for metal roofing in Tellico Plains?
Our workmanship guarantee specifically covers any installation-related defects on your new metal roof. If a leak, fastener failure, panel misalignment, flashing problem, or other issue arises because our crew did not install the system exactly to manufacturer specifications or local building code, we will repair it at no cost to you. The guarantee applies to every component we install—panels, trims, underlayment, flashing, sealants, and accessories—so you can be confident the entire roofing system is protected.
How long is the workmanship guarantee valid?
We provide a 10-year workmanship guarantee on all residential and light-commercial metal roofs we install in the Tellico Plains area. During that decade we will correct any installation-related defect free of charge for labor and materials needed to fix the workmanship issue. After 10 years you are still covered by the manufacturer’s product warranty, but workmanship falls under typical service rates.
How is the workmanship guarantee different from the manufacturer’s material warranty?
The manufacturer’s warranty covers the metal panels and factory-applied paint finish against defects such as premature corrosion, fading, or coating failure—usually for 30-40 years. Our workmanship guarantee, on the other hand, covers the human side of the job: the quality of the installation. If panels are improperly fastened or flashings are not sealed correctly, that is workmanship, not a material defect. Together, the two warranties give you complete protection: product integrity from the mill and proper installation from us.
What should I do if I notice a leak or other problem during the guarantee period?
Call our Tellico Plains office at 423-555-ROOF or email [email protected] as soon as you notice the issue. We will schedule an on-site inspection—typically within 48 hours. If the problem is covered by the workmanship guarantee, we will make the necessary repairs right away and document the fix for your records. Prompt reporting prevents minor issues from becoming major, so please reach out at the first sign of trouble.
Are there any exclusions to the workmanship guarantee?
The guarantee does not cover damage caused by events outside our control, such as hail larger than 2 inches, tornadoes, fallen trees, fire, or unauthorized alterations by another contractor. Routine maintenance items—like debris removal from gutters—are also not covered. However, if storm damage occurs, we will still provide a free assessment and work with your insurance carrier to coordinate repairs.
Is the workmanship guarantee transferable if I sell my home?
Yes. If you sell your Tellico Plains property within the 10-year guarantee period, the remaining balance of the workmanship guarantee transfers automatically to the next owner at no charge. Simply provide the new homeowner with the original warranty document and notify us of the ownership change so we can update our records. A transferable guarantee adds tangible resale value to your home.