Workmanship Warranty
Workmanship Warranty | Roof Repair | Roofing | Tazewell
When storms, age, or fallen limbs compromise your shingles, HEP’s seasoned craftsmen are ready to jump into action. We live and work in Tazewell too, so we know how quickly a small leak can turn into a big headache when our mountain weather rolls through. From the first free inspection to the final nail, every step is backed by our celebrated workmanship warranty—meaning if anything about our installation doesn’t hold up the way it should, we’ll make it right at no cost to you. That promise has kept local families dry, comfortable, and confident in their homes for decades.
Whether you need a swift patch, full shingle replacement, or emergency tarping, HEP treats every roof repair as if it were protecting our own families. Our crew arrives on time, respects your property, and leaves the job site spotless each evening. The result? A roof that’s tougher than the next downpour, completed by neighbors who care. Reach out today, and discover why Tazewell homeowners trust HEP to deliver peace of mind—one solid roof at a time.
FAQs
What does your workmanship warranty cover for roof repairs in Tazewell?
Our workmanship warranty protects you against any defects that arise from the labor portion of your roof repair—things like improper flashing, mis-aligned shingles, or poorly sealed penetrations. If a leak or structural issue occurs because we installed or repaired something incorrectly, we will return to your Tazewell home, diagnose the problem, and correct it at no charge. The warranty does not cover damage caused by storms, falling branches, foot traffic, or manufacturer defects in the roofing materials themselves; those issues fall under your insurance or the product manufacturer’s warranty.
How long does your workmanship warranty last, and how is it different from the manufacturer’s material warranty?
We provide a 10-year workmanship warranty on all roof repairs performed in and around Tazewell. That warranty strictly covers labor-related problems. By contrast, manufacturers typically offer 20- to 50-year material warranties that cover defects in shingles, underlayment, or accessories. If a shingle cracks prematurely, the manufacturer replaces the material; if the crack started because the shingle was installed incorrectly, our workmanship warranty covers the labor to reinstall it. Having both warranties ensures you are protected on every front—materials and installation.
What should I do if I discover a leak or other problem and need to file a workmanship warranty claim?
Call our local office or submit the warranty claim form on our website. We respond within one business day and schedule a free on-site inspection—usually within 48 hours for Tazewell addresses. Our technician will determine whether the issue stems from our workmanship. If it does, we’ll draft a repair work order, outline the fix, and schedule the corrective work at the earliest weather-safe opening. All labor and standard materials used to correct the original workmanship issue are fully covered, so you pay nothing out of pocket for the warranted repair.
Does the workmanship warranty increase the cost of my roof repair?
No. Our workmanship warranty is included in every written estimate—there are no hidden fees or add-on premiums. We factor the cost of standing behind our labor into our everyday pricing, so you can budget confidently knowing the warranty protection is already built in. You’ll see the warranty language and its 10-year term spelled out in your contract before you authorize any work.
Is the workmanship warranty transferable if I sell my home in Tazewell?
Yes. The remaining term of the workmanship warranty automatically transfers to the new homeowner once the property changes hands, provided you supply them with a copy of the original contract and warranty certificate. The buyer must notify us of the ownership change within 60 days to keep the warranty active. Transferability adds value to your home by assuring the new owner that any labor-related roof issues will still be handled by us at no cost during the warranty period.
Are there any homeowner responsibilities required to keep the workmanship warranty valid?
There are just a few. (1) Schedule routine roof inspections every 2–3 years—these can be done by us or any qualified roofer—to catch minor issues before they escalate. (2) Keep gutters and downspouts clear so water can flow off the roof properly. (3) Avoid unauthorized alterations—drilling satellite mounts, solar panels, or skylights through the roof without professional flashing can void the warranty in the affected area. (4) Report leaks or concerns to us promptly; waiting months can allow additional damage unrelated to our workmanship. Follow these simple guidelines, and your workmanship warranty will remain fully in force for its entire 10-year duration.