Workmanship Guarantee
Workmanship Guarantee | Metal Roofing | Roofing | Tazewell
From the first inspection to the final fastener, HEP treats every Tazewell roof like it’s our own—installing panels with millimeter-level precision and sealing seams that shrug off the fiercest Appalachian storms. Our craftsmen are factory-trained, Tennessee-tough, and backed by a workmanship guarantee that covers the details others overlook: proper underlayment, flawless flashing, and venting that makes your attic breathe easy. The result is metal roofing that resists rust, dents, and fading while reflecting heat to keep energy bills low year-round.
Should an issue ever arise, one call brings the same crew back to your home—no runaround, no exclusions, just rapid, respectful service that restores your confidence as fast as your roof’s integrity. With HEP’s guarantee, you don’t merely buy materials; you secure decades of worry-free protection and a partner committed to the skyline of Tazewell for the long haul.
FAQs
What exactly does your workmanship guarantee cover on metal roofing installations in Tazewell?
Our workmanship guarantee protects you against any roof problems that result from installation errors rather than material defects. This includes incorrect panel fastening, mis-aligned seams, improperly installed flashing around chimneys or skylights, poorly sealed penetrations, ridge and hip cap problems, and leaks that occur because of our labor. If a leak or functional issue arises due to something we did—or failed to do—during installation, we repair it at no cost to you.
How long does the workmanship guarantee last and is it transferable to future homeowners?
We provide a 10-year workmanship guarantee on every metal roof we install in Tazewell. For the first 10 years, we cover 100 % of labor and any related materials needed to correct an installation-related issue. If you sell your home within that period, the guarantee transfers once to the new owner, giving them the same remaining coverage at no extra charge. All you have to do is notify us in writing within 60 days of the property transfer so we can update our records.
Does the guarantee cover issues caused by severe Tazewell weather like high winds or hail?
Storm damage caused directly by hail or wind is usually handled through your homeowner’s insurance. However, if a storm exposes an installation flaw—such as panels lifting below the roof’s rated wind-speed or flashing detaching because it was fastened incorrectly—those repairs fall under our workmanship guarantee. In short, weather itself is not covered, but any failure that shows our labor was at fault is fully covered.
What is the process for making a workmanship guarantee claim if I notice a problem?
1. Call our office or submit an online claim form. 2. We schedule an on-site inspection within 48 hours (24 if an active leak is occurring). 3. Our technician identifies whether the issue is workmanship-related. If it is, we provide a written repair plan on the spot. 4. Standard repairs are completed within 10 business days at no charge. Emergency leak stops are done immediately, followed by permanent repairs. 5. You receive a completion report and photographs for your records.
How does your workmanship guarantee interact with the manufacturer's material warranty on my metal roof?
Your metal panels and trim usually come with a 30–40-year paint and corrosion warranty from the manufacturer. That warranty covers defects in the metal or coating itself, while our workmanship guarantee covers the labor and installation methods. If a panel corrodes prematurely, we help you file the manufacturer claim and then install the replacement material under our workmanship guarantee at no labor cost to you. Together, the two warranties create comprehensive protection for both materials and labor.
Are there any maintenance requirements I must follow to keep the workmanship guarantee valid?
Yes, basic upkeep is required: (1) Keep gutters and valleys free of leaves and debris so water can drain properly. (2) Do not allow other contractors to cut, drill, or mount equipment through the metal panels without our approval. (3) Perform or schedule a visual inspection at least once a year and after major storms; document any issues. (4) Remove branches that touch the roof to prevent abrasion. Following these simple steps ensures your workmanship guarantee remains in full effect for the entire 10-year term.