Industry-leading Warranties

Industry-leading Warranties | Siding Solutions | Roofing | Sweetwater

When Sweetwater homeowners want total peace of mind, they call on HEP. Our certified crews combine precision installation with industry-leading warranties that cover both roofing systems and premium façades, so you’re protected against Tennessee’s harsh sun, heavy rains, and surprise hail. From the first inspection to the final walkthrough, you’ll get clear communication, honest timelines, and craftsmanship that raises curb appeal while lowering energy bills—because quality should never leave you guessing.

Choose HEP for roofing and siding solutions that last. We back every shingle, panel, and fastener with robust manufacturer coverage plus our own workmanship guarantee, meaning a single phone call gets any issue resolved quickly and professionally. Ready to safeguard your biggest investment? Schedule your free estimate today and see why Sweetwater trusts HEP to keep every home looking sharp and standing strong.

FAQs

What makes your roofing and siding warranties "industry-leading"?

Our warranties combine extended coverage periods with comprehensive protection. For roofing, we offer up to 50-year manufacturer material warranties plus a 25-year workmanship warranty backed by the manufacturer, not just our company. For siding, you receive lifetime material coverage against fading, cracking, and warping, along with a 20-year labor warranty. Few competitors in Sweetwater bundle both material and labor protection for such long terms, ensuring you are covered against both product defects and installation issues.

Are the warranties transferable if I sell my home?

Yes. Both our roofing and siding warranties are fully transferable one time within the first 10 years at no additional cost. The new homeowner simply completes a transfer form within 60 days of closing. Transferability boosts your property’s resale value by giving buyers peace of mind that the roof and siding remain protected.

What specific issues are covered—and not covered—under the warranties?

Covered items include manufacturing defects such as shingle granule loss, siding color fade beyond industry tolerances, premature cracking, and installation-related leaks or loose panels. Exclusions are damage from acts of nature (hail, wind over 130 mph, lightning), neglect (e.g., failure to keep gutters clear), and unauthorized alterations. We review exclusions in detail before project start, and you receive written documentation for full transparency.

How do I file a warranty claim if a problem occurs?

Call our dedicated Sweetwater warranty hotline or submit a claim form on our website. We schedule a free on-site inspection within 3 business days. If the issue is warranted, we handle all paperwork with the manufacturer and dispatch a certified crew for repairs—usually within 7–10 days, subject to material availability. There are no service fees or hidden costs for warranted repairs.

Does routine maintenance affect my warranty coverage?

Routine maintenance is encouraged and will not void your warranty as long as it is performed according to manufacturer guidelines. We provide a simple maintenance checklist—such as annual roof inspections and gentle siding washdowns—that helps prolong product life. Keep receipts or photos of any maintenance; they can expedite a claim by demonstrating proper care.

Can I customize materials or colors and still keep full warranty protection?

Absolutely. We offer a wide palette of shingle styles and vinyl or fiber-cement siding colors that all carry the same strong warranties. Custom upgrades like impact-resistant shingles or insulated siding panels may even extend certain coverage aspects, such as hail protection or energy-efficiency guarantees. Our project consultant will outline how each material choice influences warranty terms before you sign a contract.