Lifetime Workmanship Warranty
Lifetime Workmanship Warranty | Roof Replacement | Roofing | Sweetwater
When West Texas storms barrel across Sweetwater, your roof takes the brunt of the beating. HEP brings peace of mind with a lifetime workmanship warranty that’s as rugged and reliable as the community we serve. From the moment our experts arrive for inspection to the final nail, every shingle is installed with precision so you can focus on enjoying those big-sky sunsets instead of worrying about leaks, wind lift, or hidden damage.
Choosing HEP for your roof replacement means partnering with a local crew that treats your home like their own. We use top-tier materials, maintain clear communication, and back our craft for life—no fine print, no hassle. If the unexpected ever happens, one call is all it takes for us to make it right, because that’s what neighbors do in Sweetwater.
FAQs
What does your Lifetime Workmanship Warranty cover on a roof replacement?
Our warranty guarantees that all labor associated with the removal of your old roof and the installation of the new roofing system in Sweetwater is performed to industry-leading standards. If a leak, flashing failure, shingle blow-off, or any other problem is traced back to an error in our installation practices—not to storm damage or material defects—we will correct the issue at no cost for as long as the original purchaser owns the home (and in many cases even after a transfer, see below). This includes the labor to remove damaged components, reinstall new ones, dispose of debris, and any reasonable interior repairs directly caused by the workmanship failure.
How does your workmanship warranty differ from the manufacturer’s material warranty?
A manufacturer’s warranty is issued by the shingle or membrane producer and covers defects in the roofing materials themselves—such as premature granule loss, manufacturing flaws, or failure of the underlayment. Our Lifetime Workmanship Warranty, on the other hand, covers the human side of the job: proper nailing patterns, flashing, ventilation, sealant placement, and full adherence to both code and manufacturer specs. In short, if the roof fails because of product issues, the manufacturer is responsible; if it fails because something wasn’t installed correctly, we are responsible. When paired together, you receive comprehensive protection on both labor and materials.
Is the Lifetime Workmanship Warranty transferable if I sell my home in Sweetwater?
Yes. We allow a one-time free transfer within the first 10 years of the installation date. The new homeowner must notify us in writing within 60 days of closing to keep the warranty in force. After the first transfer or the 10-year mark—whichever comes first—the warranty remains in place but converts to a pro-rated term of 25 years from the original install date. This policy boosts resale value and reassures potential buyers that the roof is still protected by the contractor who installed it.
What steps do I take if I need to file a warranty claim?
1. Call our dedicated warranty line or complete the online claim form on our website. 2. Provide your original contract number or the property address so we can locate your project file. 3. Describe the issue, when you first noticed it, and whether emergency mitigation (e.g., tarping) is needed. 4. We will schedule an on-site inspection—usually within 24–48 hours for leaks—to determine if the problem is workmanship-related. 5. If the claim is approved, repairs are scheduled immediately and you pay nothing. If the damage is caused by weather, neglect, or material failure, we will help you navigate the manufacturer claim or insurance process.
Are there any exclusions or conditions that could void the workmanship warranty?
The warranty does not cover damage caused by hail, wind storms, hurricanes, tornados, fire, falling trees, or other acts of God. It also excludes alterations made by other contractors, installation of rooftop equipment (solar panels, satellite dishes, HVAC lines) after our work, or failure to maintain the roof (e.g., allowing moss, debris, or clogged gutters to remain). Using pressure washers or harsh chemicals on the roof, or walking on brittle shingles during extreme heat, can also void coverage. Full terms are included in your contract and we are happy to review them before you sign.
Does the warranty require regular roof inspections or maintenance?
Yes, basic care is part of keeping any roofing warranty valid. We recommend—and the warranty stipulates—an inspection at least every two years or after any severe West Texas weather event. These check-ups include cleaning debris from valleys and gutters, verifying sealant integrity, and ensuring vents are unobstructed. We offer discounted maintenance packages for Sweetwater homeowners so you can satisfy the requirement affordably. Keeping records of these visits will streamline any future warranty claim and maximize the lifespan of your new roof.