Industry-leading Warranties
Industry-leading Warranties | Roofing | Strawberry Plains
When Strawberry Plains homeowners choose HEP, they’re choosing peace of mind backed by industry-leading warranties. Our craftsmen install every shingle with precision, then reinforce that workmanship with coverage that goes far beyond the standard manufacturer’s promise. From wind-resistant protection to transferable guarantees that boost resale value, we make sure your investment stays secure for decades to come—all without hidden fine print or surprise fees.
Because our team lives and works right here, we understand the unique weather challenges our community faces and tailor every roofing solution accordingly. You’ll get prompt, friendly service, clear communication, and the confidence that comes from partnering with East Tennessee’s most trusted name in roofing warranties. Ready to shield your home with the area’s strongest safeguard? Let’s start building your worry-free future today.
FAQs
What types of roofing warranties do you offer in Strawberry Plains?
We provide two main categories of coverage: a Lifetime Limited Manufacturer’s Material Warranty and our own 10-Year Transferable Workmanship Warranty. The material warranty is issued by the shingle or metal-panel manufacturer and protects you against factory defects for as long as you own your home (and is prorated after the first decade). Our workmanship warranty is offered directly by our company and guarantees that any leak or installation-related problem will be repaired at no cost to you for 10 years from the completion date.
What does the Lifetime Limited Manufacturer’s Material Warranty actually cover?
This warranty protects you against premature failure of the roofing product itself—issues such as excessive granule loss, blistering, or splitting that occur because of manufacturing defects. If a covered defect is confirmed, the manufacturer will usually pay for replacement shingles or panels and often a portion of the labor required to install them. Coverage is 100 % for the first 10 years and then prorates over the remaining life of the roof. Wind and algae resistance upgrades are available that extend coverage for high-wind events up to 130 mph and for blue-green algae staining up to 25 years.
How does your 10-Year Transferable Workmanship Warranty work?
Our workmanship warranty states that all installation labor will meet or exceed industry standards set by the NRCA and local Strawberry Plains building codes. If your roof leaks or fails because we didn’t install something correctly—flashing, underlayment, ventilation, fastener pattern, etc.—we will repair the problem, including interior damage caused by the leak, at no charge for 10 years. The warranty can be transferred one time within that 10-year period if you sell your home, giving the new owner the same peace of mind.
What steps must I take to register and maintain my warranty coverage?
Registration is easy: once final payment is received, we electronically submit your job details and proof of purchase to the manufacturer and email you a confirmation certificate within 2–3 weeks. For our workmanship warranty, your signed contract and paid invoice automatically activate coverage. To keep both warranties valid, you should: 1) complete an annual roof inspection (we offer this free for the first five years), 2) keep gutters clear and trees trimmed, and 3) notify us within 30 days if you notice a leak or damage so repairs can be made promptly.
What can void or limit my roofing warranty?
Both the manufacturer and workmanship warranties exclude damage caused by acts of God—hail, tornadoes, fallen trees—as well as foot traffic, installation of satellite dishes or solar panels by others, and improper attic ventilation modifications made after installation. Failure to pay the contract in full, use non-approved accessory products, or allow an unqualified contractor to perform repairs can also void coverage. Always call us first so we can document and handle any needed service without jeopardizing your protection.
How do your warranties compare to other roofing contractors in Strawberry Plains?
Most local roofers offer only the standard 1–2 year labor warranty required by Tennessee law. We go far beyond that with a 10-year, no-leak workmanship guarantee that is transferable. Additionally, because we are certified at the highest level with our shingle and metal manufacturers, we can provide true Lifetime Limited Material Warranties, not the 25- or 30-year warranties that uncertified installers must offer. The combination of longer coverage, full transferability, and a single point of contact for both material and labor issues makes our warranty package the most comprehensive in the Strawberry Plains market.