Workmanship Warranties
Workmanship Warranties | Roofing Done Right | Roofing | Strawberry Plains
When Strawberry Plains homeowners think about true peace of mind, they think of HEP’s workmanship warranties—proof that every shingle, flashing, and fastener is installed with staying power. Our licensed crews combine decades of craft knowledge with premium materials and rigorous site-cleanup standards, so your roof isn’t just finished; it’s perfected. Should anything related to our workmanship ever falter, we return promptly and fix it at no cost, because we believe in roofing done right.
From blistering summer sun to sudden Appalachian downpours, your roof faces a nonstop test. HEP’s warranty safeguards your investment long after the last nail is driven, adding value, curb appeal, and assurance that you’ll never be left searching for help when you need it most. Schedule a free inspection today and discover how a better warranty makes for a better roof—and a better night’s sleep.
FAQs
What is a workmanship warranty and how is it different from a manufacturer’s warranty on my new roof?
A workmanship warranty is our written commitment that every aspect of the installation we perform on your Strawberry Plains home has been done correctly and in accordance with local building codes. If a roof leak or defect occurs because we installed a shingle, flashing, vent, fastener, or underlayment improperly, we fix it at no cost to you. A manufacturer’s warranty, by contrast, only covers factory defects in the roofing materials themselves—for example, premature shingle granule loss or membrane degradation that is unrelated to installation. In short, the manufacturer backs the product, and we back the craft.
How long does your workmanship warranty last for roofs installed in Strawberry Plains?
We provide a 15-year transferable workmanship warranty on asphalt-shingle, metal, and low-slope systems we install in Strawberry Plains. For premium full-system installations that use the manufacturer’s entire roofing assembly (shingles, underlayment, accessories, and ventilation), we upgrade the workmanship coverage to a lifetime term that matches the highest tier of the manufacturer’s product warranty. All time periods begin on the final inspection date listed on your completion certificate.
What specific problems are covered under your workmanship warranty?
Anything that can be traced back to installation error is covered. This includes but is not limited to: • Roof leaks caused by mis-nailed or displaced shingles • Improperly installed flashing at chimneys, skylights, walls, or valleys • Loose ridge caps or ventilation components • Incorrect fastener type, length, or pattern • Inadequate sealing or underlayment overlaps • Installation-related condensation or ventilation deficiencies Damage that results from extreme weather, fallen trees, foot traffic, or lack of maintenance is excluded, but we will document the cause and help you file an insurance claim if needed.
How do I file a claim if I think there is a workmanship issue with my roof?
Call our local Strawberry Plains office at the service number on your warranty card or complete the online claim form. We will: 1. Schedule a free on-site inspection within three business days (sooner for active leaks). 2. Determine whether the issue is workmanship-related. 3. Provide a written report and repair plan. Approved warranty repairs are completed within 10 business days at no cost to you. If the problem is unrelated to workmanship, we still give you repair options, pricing, and, when applicable, insurance documentation.
Is your workmanship warranty transferable if I sell my home in Strawberry Plains?
Yes. The 15-year workmanship warranty may be transferred one time within the original term at no charge, provided the new owner notifies us in writing within 60 days of closing. The lifetime workmanship warranty on premium systems is fully transferable once during the first 10 years and then remains in effect for the remainder of the stated term. Transferability adds resale value because buyers know the roof remains protected by the original installer.
What homeowner actions could void the workmanship warranty?
Our coverage is generous but not unlimited. The warranty may be voided if: • You allow a contractor other than Roofing Done Right to alter, repair, or penetrate the roof without our written approval (solar panels, satellite dishes, etc.). • You fail to perform basic maintenance such as cleaning gutters or removing debris that traps moisture. • You neglect to address obvious damage (e.g., a branch puncture) in a timely manner, causing additional deterioration. • You use pressure-washing, harsh chemicals, or unapproved sealants that compromise the roofing materials. Staying in contact with us for regular inspections and calling at the first sign of trouble will keep your warranty in full force.