Industry-leading Warranties
Industry-leading Warranties | Roofing | Spring City
When storms roll across Spring City, HEP’s industry-leading warranties stand guard over every shingle we install. Our crew backs each roofing project with comprehensive coverage that outlasts typical manufacturer guarantees, shielding you from surprise repair costs and giving you the confidence to invest in curb-appeal without fear of future leaks. From materials to workmanship, every detail is documented and registered, so you’re protected whether you stay in your home for five years or fifty.
Homeowners love that activating these warranties is as simple as a call to our locally-based support team—no maze of paperwork, no hidden fees. Should the unexpected strike, HEP handles claims quickly, coordinating inspections, parts, and labor so you can focus on what matters most. Discover why neighbors across the Tennessee Valley trust HEP to make roofing peace-of-mind last a lifetime.
FAQs
What types of roofing warranties do you offer in Spring City?
We offer two main categories of protection: (1) a manufacturer’s material warranty that covers defects in shingles, underlayment, and other factory-produced components, and (2) our own Lifetime Workmanship Warranty that safeguards you against installation-related issues such as flashing leaks or shingle blow-offs. Depending on the roofing system you select—architectural asphalt, designer shingles, metal, or specialty impact-resistant products—material warranties range from 25 years to Lifetime, while labor coverage under our workmanship warranty lasts for as long as you own your Spring City home.
How long does your workmanship warranty last and what does it cover?
Our industry-leading Lifetime Workmanship Warranty remains in force for the entire time you are the legal owner of the property. It covers all labor errors connected to the original installation, including improper nailing, flashing defects, underlayment laps, ventilation miscalculations, and water-barrier tie-ins. If any of these installation-related issues cause a leak or premature roof failure, we will repair the problem—and any related interior damage—at no cost, parts and labor included.
Are the manufacturer warranties you install transferable if I sell my Spring City home?
Yes. The premier shingle lines we install (CertainTeed Landmark PRO, GAF Timberline HDZ, and Owens Corning Duration) include a one-time free transfer within the first 10 years. If you sell your house during that window, simply complete the manufacturer’s transfer form and provide proof of purchase to the buyer. After transfer, the warranty term continues under the new owner but may convert from a Lifetime term to the remaining years of a 50-year prorated schedule, depending on the brand.
What actions or conditions can void my roofing warranty?
Both manufacturer and workmanship warranties require that the roof be installed and maintained according to published guidelines. Common situations that can void coverage include: • Installing satellite dishes, solar panels, or HVAC penetrations without proper flashing. • Using aftermarket roof coatings or chemicals that are not approved by the shingle maker. • Failing to keep gutters clean, which can cause ice dams and water backup. • Allowing another contractor to repair or alter the roof without our authorization. • Poor attic ventilation resulting from blocked soffits or a disconnected bath fan. Performing yearly inspections and contacting us before any roof-top work will keep your warranty intact.
How do I start a warranty claim if I suspect a problem with my roof?
Call our dedicated Warranty Hotline at (610) 555-ROOF or submit a claim through the online portal on our Spring City Warranty Service page. Provide basic information (name, address, installation date, and a brief description of the issue). A warranty specialist will schedule an on-site inspection within 48 hours, document the findings with photos, and coordinate any required repairs. If a manufacturer defect is involved, we will handle all paperwork, shingle samples, and shipping on your behalf so you never have to communicate directly with the factory.
Do I need regular maintenance to keep my warranty valid, and what does that entail?
Yes. Both manufacturer and workmanship warranties assume the roof will receive "normal maintenance," which primarily means: 1. Semi-annual visual inspections to check for debris, punctures, and damaged flashing. 2. Clearing leaves and sediment from valleys and gutters so water flows freely. 3. Trimming overhanging branches that can abrade shingles. 4. Replacing any missing snow-guards or storm caps promptly. You can perform these tasks yourself from ground level or hire our affordable RoofCare program. All maintenance visits are documented and stored in our cloud portal, which serves as proof of compliance should you ever file a warranty claim.