Industry-leading Warranties
Industry-leading Warranties | Roofing Done Right | Roofing | Spring City
At HEP Services, we believe every home in Spring City deserves roofing protection that lasts. That’s why we back our workmanship with some of the strongest warranties in the industry—covering materials, labor, and even wind-driven rain—so you never have to wonder who to call if the unexpected happens. Our certified installers follow strict manufacturer guidelines, document each step, and finish with a detailed quality check, ensuring your roof is built to withstand Tennessee’s toughest weather.
Homeowners tell us the added peace of mind is priceless, but we think it’s simply roofing done right. From the first shingle to the final inspection, you get transparent communication, courteous crews who respect your property, and a warranty package that safeguards your investment for decades. When you want reliability over empty promises, choose the local team that stands behind every roof it installs—choose HEP.
FAQs
What makes your “Roofing Done Right” warranties industry-leading for Spring City homeowners?
Our warranties combine a 50-year, non-prorated manufacturer’s material warranty with a lifetime workmanship guarantee backed by our status as a GAF Master Elite® and CertainTeed Select ShingleMaster™ contractor. Because both the manufacturer and our company stand behind your roof, you get dual protection against defects and installation errors—coverage that exceeds typical 10–25 year limited warranties offered by most roofers.
How long do the warranties last, and what exactly do they cover?
Material coverage is 50 years on shingles, underlayment, and accessories, with no proration during that period. Our workmanship warranty is lifetime for as long as you own the home and includes labor, tear-off, disposal, and re-installation if any leak or installation-related failure occurs. Wind damage is covered up to 130 mph (with proper installation of starter strips and cap shingles), and algae resistance is guaranteed for 15 years on qualifying products.
Can I transfer the warranty if I sell my Spring City property?
Yes. Both the material and workmanship warranties are fully transferable one time within the first 15 years at no cost. The new owner receives the same remaining coverage period and protections, making your home more attractive on the real-estate market.
What do I need to do to keep my warranty valid?
Simply follow basic roof-care guidelines: 1) schedule a free annual inspection with us so we can document roof condition; 2) keep gutters clear and trim overhanging branches; 3) notify us within 30 days of any suspected leak or storm damage; and 4) do not allow any unapproved contractor to alter the roof system. Meeting these easy requirements ensures the warranty remains in full force.
How do I file a warranty claim, and how fast is it resolved?
Call our 24/7 local hotline or submit a claim through our online portal. A warranty specialist will contact you within two business hours and schedule an on-site inspection within 48 hours (sooner for active leaks). If the issue is covered, we obtain manufacturer authorization and complete repairs—typically within 7–10 days, depending on weather. All labor and materials are provided at no cost to you.
Do the warranties apply to every roofing system you install?
Yes. Whether you choose architectural shingles, designer shingles, standing-seam metal, or a flat-roof membrane for a commercial building, you receive the same workmanship coverage and the strongest manufacturer warranty available for that product line. We register every roof upon completion, so your coverage starts the day we finish installation.