Workmanship Warranty
Workmanship Warranty | Roof Repair | Roofing | Spring City
Whether your shingles have been peeled back by a sudden mountain gust or a slow, unseen leak is staining the ceiling, HEP’s workmanship warranty gives Spring City homeowners complete confidence that help is on the way. Our licensed crews arrive quickly, inspect every layer of your roofing system, and lay out transparent options before a single nail is driven. Because we back each job with a written warranty that covers labor as well as materials, you’re protected long after the truck pulls away.
That same promise of accountability guides every roof repair we perform. HEP uses manufacturer-approved techniques, premium flashing, and precision sealing to restore strength without shortcuts, so your home stands up to the next Tennessee storm as easily as the last sunset. Call us today and experience a level of craftsmanship that turns a stressful leak into just another solved problem.
FAQs
What does your workmanship warranty cover for roof repairs in Spring City?
Our workmanship warranty protects you against any leaks or performance problems that result from the way we repaired or installed your roof—not from the roofing materials themselves. That includes flashing installation, shingle or panel alignment, underlayment placement, pipe boot sealing, ridge-cap fastening, and any other labor-related task we performed. If an issue develops because we did something incorrectly, we will return, diagnose, and correct it at no cost. Normal wear, material defects, storm or impact damage, and problems caused by lack of maintenance are not covered.
How long does the workmanship warranty last?
We provide a 10-year workmanship warranty on all roof repairs and partial replacements completed in Spring City. During this period we will fix verified workmanship-related problems free of charge, including labor and any incidental materials needed to correct our work. After 10 years we are still available for service, but standard service rates would apply.
Is the workmanship warranty transferable if I sell my Spring City home?
Yes. The warranty may be transferred once, at no charge, within the first 10 years of the repair. The transfer must be requested in writing within 30 days of the real-estate closing so we can update the warranty file and schedule a courtesy roof check for the new owner. If the transfer window is missed, the warranty becomes void with the change of ownership.
How is a workmanship warranty different from a manufacturer’s material warranty?
A manufacturer’s warranty covers factory defects in shingles, metal panels, underlayment, or other products, while our workmanship warranty covers the craftsmanship used to install or repair those products. If a Spring City hailstorm cracks a shingle, the manufacturer may supply replacement shingles, but our workmanship warranty would not apply because the failure was due to weather, not labor. Conversely, if a leak forms because a flashing was installed incorrectly, the workmanship warranty applies even if the materials are still in perfect condition.
What can void the workmanship warranty?
The most common causes of warranty voidance are (1) alterations to the roof by another contractor or homeowner, (2) installation of rooftop accessories such as satellite dishes or solar panels without our written approval, (3) failure to perform basic maintenance like debris removal or gutter cleaning, (4) excessive foot traffic or misuse of the roof, and (5) acts of nature causing structural damage that are unrelated to workmanship. Keeping the roof properly maintained and contacting us before making modifications will keep your warranty intact.
How do I file a claim under the workmanship warranty?
Just call our Spring City office or submit the short warranty request form on our website. We will schedule an on-site inspection—typically within 48 hours—and determine whether the issue is workmanship-related. If covered, we will make the repair promptly and document it for your records. There is no service fee, trip charge, or hidden cost when the problem is covered under our workmanship warranty.