Manufacturer Warranties
Manufacturer Warranties | Metal Roofing | Roofing | Soddy-Daisy
When you choose HEP for your Soddy-Daisy home, you get more than a sleek, storm-ready upgrade—you gain the confidence that only industry-leading manufacturer warranties can deliver. Our certified installers pair precision workmanship with premium panels, so every seam, fastener, and finish is covered by protections built to outlast Tennessee’s toughest weather. From paint integrity to structural performance, the warranties backing our metal roofing safeguard your investment for decades while boosting curb appeal from every angle.
Because we partner directly with top manufacturers, your coverage is clear, transferable, and honored without hassle. If a rare defect appears, you’re never stuck navigating fine print alone; HEP’s local team handles the paperwork and repairs, keeping your roof and your schedule intact. Discover how worry-free life can be under a roof that’s as strong as the warranty behind it—ask us about our current metal roofing options and speak with a Soddy-Daisy specialist today.
FAQs
What types of manufacturer warranties are available for metal roofing in Soddy-Daisy?
Most major metal panel and coil producers offer two distinct warranties. The first is a material warranty—often called a “paint” or “finish” warranty—that protects against issues like fading, chalking, and film integrity of the factory-applied coating. The second is a substrate warranty that covers rust-through or perforation of the underlying steel or aluminum core. Some premium products may also include an impact or hail warranty, which can be valuable in the Chattanooga-area storm season.
How long do metal roofing manufacturer warranties typically last, and what do they cover?
Standard paint/finish warranties run 30 to 40 years, with some high-performance PVDF finishes rated for up to 45 years. Substrate or corrosion warranties usually range from 20 to 35 years, depending on the gauge and alloy. Coverage is pro-rated—meaning the payout percentage declines over time—and is limited to repair or replacement of affected panels, not ancillary costs such as labor removal, underlayment, or interior damages.
Are manufacturer warranties for metal roofing transferable if I sell my Soddy-Daisy home?
Yes, most manufacturers allow at least one transfer within the original warranty term, provided it occurs within a specified period (commonly the first 5–10 years). The new owner must notify the manufacturer in writing and pay a modest transfer fee, after which the remainder of the warranty continues on a pro-rated schedule. Always keep your original purchase invoices and installation documentation—they are required for a valid transfer.
What can void a metal roofing manufacturer warranty?
Typical exclusions include: • Using non-approved fasteners, seam sealants, or accessories. • Contact between the metal roof and dissimilar metals such as copper or treated lumber, which can cause galvanic corrosion. • Improper installation that traps water, restricts thermal movement, or punctures the factory finish. • Failure to perform basic maintenance like clearing debris from valleys and gutters. • Installation within a specified distance of saltwater or corrosive chemical environments unless the panel is rated for such exposure.
How does a manufacturer warranty differ from a contractor workmanship warranty?
The manufacturer warranty covers product defects—paint adhesion, color retention, and substrate corrosion—for the time frames listed in the warranty certificate. A workmanship warranty, issued by the installer, guarantees the quality of labor: proper fastening patterns, flashing details, underlayment placement, and weather-tightness. In Soddy-Daisy, our company provides a separate 5- to 10-year workmanship warranty that runs concurrently with the manufacturer’s coverage, giving you two layers of protection.
What steps should I take if I need to file a warranty claim on my metal roof?
1. Document the issue with clear photos and a written description (date discovered, location on roof, type of defect). 2. Locate your original purchase order, panel color code, and warranty certificate. 3. Contact your installing contractor; many manufacturers require claims to come through the certified installer. 4. Complete the manufacturer’s claim form and submit all documentation within the stated time frame (usually 30 days of discovery). 5. Allow the manufacturer or their field rep to inspect the roof. If approved, they will arrange for replacement material or issue credit per the warranty’s pro-rated schedule. Keeping records and responding promptly helps ensure a smooth process.