Industry-leading Warranty
Industry-leading Warranty | Roofing | Signal Mountain
Signal Mountain homeowners choose HEP because they want more than a roof—they want peace of mind that lasts decade after decade. Our industry-leading lifetime transferability, non-prorated coverage, and in-house certified installers mean your investment is protected from the first shingle to the final inspection. If an issue ever arises, one call connects you directly to HEP’s local team, not a distant call center, so claims are resolved quickly and with a neighborly touch.
From free, no-pressure assessments to meticulous cleanup, every step is designed to leave you confident and carefree. HEP’s commitment doesn’t end when the crew drives away; it’s woven into our community outreach, ongoing maintenance guidance, and a warranty that stands strong even when Mother Nature tests it. When it comes to roofing in Signal Mountain, trust the name backed by decades of craftsmanship and a promise that truly covers you.
FAQs
What makes your Signal Mountain roofing warranty ‘industry-leading’?
Our warranty combines a 50-year, non-prorated manufacturer’s material warranty with our own 25-year workmanship guarantee. That means for the first half-century after installation, all materials are covered at 100 % of their original cost, and any labor needed to correct installation-related issues is covered by us for 25 years—no service fees, no hidden exclusions.
Which roofing products are eligible for this warranty coverage?
All full-roof installations that use our certified shingle systems—architectural asphalt, standing-seam metal, and synthetic slate—qualify for the warranty. Repairs or partial reroofs are eligible for a modified 10-year workmanship guarantee but do not receive the 50-year material coverage.
Is the warranty transferable if I sell my home in Signal Mountain?
Yes. You may transfer the warranty once within the first 15 years at no cost. The new homeowner receives the remaining balance of both the manufacturer’s material warranty and our workmanship guarantee, preserving the property’s resale value.
How does Signal Mountain’s climate affect my roof and the warranty?
Our roofing systems are engineered for the area’s high humidity, heavy rainfall, and occasional high-wind events from valley gusts. Shingles are rated to withstand 130 mph winds, metal panels have a Class 4 impact rating, and all installations include upgraded ice-and-water shielding to prevent moisture intrusion—features specifically required for full warranty validity in our mountain micro-climate.
What voids or limits the warranty coverage?
Only three situations can void coverage: (1) unauthorized repairs or alterations, (2) failure to perform basic annual maintenance such as debris removal from valleys, and (3) damage caused by non-roofing related events like fallen trees, fire, or acts of God. Normal weathering, algae growth, and cosmetic discoloration are covered under separate manufacturer stipulations and do not void the main warranty.
How do I file a warranty claim and how long does it take for service?
Call or submit a claim form on our website with photos of the issue. We schedule an inspection within 3 business days for Signal Mountain properties. If the claim is confirmed, materials are ordered the same day and repairs are typically completed within 10–14 business days, subject to weather. All costs—including diagnostics, materials, and labor—are covered when the claim is approved.