No-leak Guarantee
No-leak Guarantee | Roofing Done Right | Roofing | Signal Mountain
When the sudden storms rolling off Signal Mountain put your shingles to the test, HEP’s No-Leak Guarantee steps in with confidence only decades of expertise can provide. Our certified crews handle every project with meticulous care, from precise decking repairs to premium flashing and ventilation—because “good enough” isn’t in our vocabulary. This is roofing done right, backed by a written promise that any leak is our problem, not yours.
As a locally owned company, we know the terrain, the weather patterns, and the building codes that make Signal Mountain unique. That hometown knowledge, combined with fast response times and transparent communication, means you can relax while we elevate both the strength and curb appeal of your home. Choose HEP and enjoy peace of mind long after the clouds clear—your roof is guaranteed to stay watertight.
FAQs
What exactly is covered under your No-Leak Guarantee for Signal Mountain homes?
Our No-Leak Guarantee promises that every roof we install in Signal Mountain will remain watertight for the entire term of the warranty. If any leak occurs due to material failure or an installation error, we will repair the roof and any related interior water damage at no cost to you. Storm or impact damage, unauthorized alterations, and lack of basic homeowner maintenance are excluded, but we’re happy to advise on affordable storm-damage coverage options.
How long does the No-Leak Guarantee last?
The guarantee spans 25 years for architectural asphalt shingles and 40–50 years for designer shingles or metal systems. These terms match or exceed the manufacturers’ warranty and begin on the date your final inspection is approved. We also include a 5-year workmanship warranty that runs concurrently, giving you double protection in the crucial early years.
What makes your installation process "Roofing Done Right"?
We follow a 50-point installation checklist that exceeds local Signal Mountain building codes. Key steps include full-deck synthetic underlayment, ice-and-water shield in all valleys, six-nail shingle patterns, premium flashings, and factory-certified ventilation systems. Every crew is led by a foreman who has passed the manufacturer’s Master Roofer exam, and our project manager documents each stage with photos that are archived with your warranty file.
How quickly will you respond if I report a leak?
Signal Mountain homeowners receive 24/7 emergency service. Call our hotline or submit a claim online and we guarantee a site visit within 24 hours—often the same day. Temporary mitigation (tarping or sealing) is performed immediately, and permanent repairs are completed within 3 business days, weather permitting. All work and materials are free if the leak is covered by the guarantee.
Do I need to perform any maintenance to keep the guarantee valid?
Only basic care is required: keep gutters clear, trim overhanging limbs, and schedule a complimentary annual inspection (we remind you by email). If storm damage occurs, notify us within 30 days so we can document it. Failing to address obvious external damage or making unapproved roof penetrations (satellite dishes, skylights, etc.) can void the guarantee.
Is the No-Leak Guarantee transferable if I sell my home?
Yes. The guarantee can be transferred once within the first 10 years at no charge. Just notify us in writing within 60 days of closing, and the new owner will receive full coverage for the remaining term. After 10 years, a modest $200 inspection and processing fee applies to ensure the roof is still in covered condition.