Industry-leading Warranties
Industry-leading Warranties | Roof Replacement | Roofing | Signal Mountain
When Signal Mountain’s winds howl and the summer sun beats down, homeowners turn to HEP for a roof replacement backed by the area’s most robust warranties. Our factory-certified crews install premium shingles designed to outlast harsh Tennessee weather, and every nail is covered by a workmanship guarantee that rivals anything in the industry. That means if your new roof ever falters due to installation error, HEP will make it right—no fine print, no questions asked.
Beyond peace of mind, our transferable warranties add real value to your home, making it easier to sell and more attractive to future buyers. Pair that with honest, upfront pricing and flexible financing, and it’s clear why families across the mountain choose HEP. Ready to secure your biggest investment for decades to come? Schedule your free inspection today and experience worry-free living under a HEP-protected roof.
FAQs
What types of warranties do you offer on roof replacements in Signal Mountain?
Every full roof replacement we install in Signal Mountain comes with two separate warranties. First, you receive the manufacturer’s material warranty—up to 50-year, non-prorated coverage on shingles and all system components when we install an eligible complete roofing system. Second, you get our own 25-year workmanship warranty, which covers the quality of our labor and installation practices. Together, these warranties protect both the materials and the installation, giving you comprehensive, industry-leading coverage.
How does your workmanship warranty protect my new roof?
Our 25-year workmanship warranty means that if a leak or performance issue arises because of an installation error, we will return, diagnose, and correct the problem at no cost to you—materials, labor, and disposal included. Because we’re GAF Master Elite and CertainTeed Select ShingleMaster certified, our workmanship warranty is backed by the manufacturer, so you’re protected even if our company were ever to change ownership. This warranty goes far beyond the 1- to 5-year labor guarantees offered by many roofers in Signal Mountain.
Are manufacturer material warranties transferable if I sell my Signal Mountain home?
Yes. Both GAF and CertainTeed allow a one-time free transfer of their premium material warranties within the first 20 years. All you need to do is notify the manufacturer in writing—usually via a simple online form—within 60 days of the real-estate closing. Transferring the warranty can be a powerful selling point, giving the new owner the same peace of mind you enjoyed.
What actions can void my roofing warranty and how can I avoid them?
Most warranty claims that are denied involve either improper modifications or neglected maintenance. Drilling satellite-dish mounts through the shingles, installing rooftop solar without approved flashing kits, or hiring an unlicensed contractor to patch storm damage can all void coverage. Likewise, letting gutters clog or moss overgrow the shingles may be considered neglect. To stay protected, use only licensed professionals for any roof-penetrating projects, schedule annual inspections, and document any maintenance you perform.
How do I file a warranty claim if I notice a problem with my roof?
Step one is to call our Signal Mountain office or submit a service request through our website. We’ll schedule a free on-site inspection within 48 hours. If the issue is workmanship-related, we’ll make repairs immediately and handle all paperwork. If it appears to be a manufacturer’s defect, we’ll photograph the problem, complete the warranty claim packet, and submit it to the shingle manufacturer on your behalf. Most claims are approved within 10–14 business days, and covered repairs or replacements are usually completed within three weeks.
Is routine maintenance required to keep my roof warranty valid?
Yes. All major manufacturers stipulate that the homeowner must keep the roof free of debris, clean the gutters, and address minor damage promptly. We recommend an annual inspection each spring after Signal Mountain’s winter freeze-thaw cycles and another after severe storm events. Our RoofCare maintenance program meets or exceeds all manufacturer requirements and keeps a digital record of each visit, so you’ll have documentation readily available if you ever need to file a warranty claim.