Rapid-response Crew
Rapid-response Crew | Storm Damage Restoration | Roofing | Sewanee
When fierce mountain storms tear across Sewanee, you need more than a quick patch—you need HEP’s rapid-response roofing crew on your side. We arrive within hours, not days, to tarp, secure, and assess every compromised shingle, flashing, and gutter. Our certified technicians bring advanced moisture-tracking tools, on-site fabrication, and a fully stocked service vehicle, so most emergency repairs begin the moment we step out of the truck. From historic cottages on the Domain to modern lakefront homes, we protect what matters most while restoring your roof to pre-storm strength and beauty.
HEP handles every facet of storm damage restoration, including free inspections, detailed photo documentation for insurance claims, and transparent, no-surprise estimates. We work around your schedule, keep you informed by text and email updates, and leave your property spotless when the job is done. When the next siren sounds, remember the hometown pros who stand ready 24/7—call HEP and breathe easy knowing your Sewanee roof is in expert hands.
FAQs
How quickly can your rapid-response crew reach my Sewanee home after a storm?
Because we keep on-call technicians and pre-stocked trucks in the Franklin County area, our crew can usually arrive anywhere in Sewanee within 60–90 minutes of your call—day or night. During large regional events we establish a mobile staging area on the Mountain to keep response times short. If road closures delay us, our office will give you live ETA updates so you know exactly when help is coming.
What kinds of storm damage do you repair?
We handle every roof issue caused by severe weather in Sewanee: wind-torn or missing shingles, hail impact bruising, lifted metal panels, punctures from falling limbs, ridge-cap failure, flashing blow-offs, and even structural decking damage. Our technicians are certified to work on asphalt shingles, standing-seam metal, cedar shake, and low-slope membranes, so you won’t need multiple contractors for different roof sections.
Will you work with my homeowner’s insurance carrier?
Yes. Once emergency stabilization is complete, we document all damage with photographs, thermal scans, and a written inspection report formatted for insurance adjusters. We meet the adjuster on-site when requested, use Xactimate estimating software for transparent pricing, and can bill your insurer directly if your policy permits. Our staff will guide you through filing the claim, explaining ACV vs. RCV settlements, and making sure no covered damage is overlooked.
Can you provide temporary protection the same day?
Absolutely. Our first priority is to stop active leaks and prevent further interior damage. We carry commercial-grade tarps, shrink-wrap, and exterior plywood on every truck. In most cases we can tarp or board-up the roof, chimney, skylights, or gable ends within the first visit. These temporary measures meet FEMA and insurance guidelines, so you remain eligible for full coverage during the permanent repair phase.
How do you ensure the repaired roof stands up to Sewanee’s climate and code requirements?
Repairs are completed to 2018 IRC/IBC standards adopted by Franklin County and tailored to Sewanee’s 1,900-ft elevation climate. We upgrade underlayment to ice-and-water shield along eaves and valleys, use six-nail patterns or ring-shank fasteners for high-wind zones, and match shingle impact ratings to current UL 2218 guidelines. Before closing the permit, a final in-house quality audit and a third-party inspection verify ventilation, flashing, and fastening integrity.
What warranties or guarantees come with your storm-damage restoration work?
Emergency tarping carries a 30-day workmanship guarantee. Full repairs or replacements include a 5-year labor warranty backed by Manufacturer Pro certifications, plus the material warranty that can range from 30 years to lifetime depending on the product selected. All warranties are transferable once within the first 10 years—an advantage if you decide to sell your Sewanee property.