Industry-leading Warranties
Industry-leading Warranties | Roofing Done Right | Roofing | Sequatchie
When Sequatchie homeowners choose HEP, they’re choosing peace of mind that lasts. Our industry-leading warranties cover both materials and workmanship, meaning you’re protected from the first shingle to the final inspection—and for years after. Backed by decades of local expertise and a crew that treats every home like their own, we handle unexpected weather, hidden deck damage, and even future resale questions long before they become problems. That’s more than a promise; it’s roofing done right.
From complimentary roof assessments to hassle-free claims assistance, every step is designed to be clear, courteous, and confidence-building. We partner with top manufacturers for superior products, install them with precision, then back it all with warranties that outperform anything else in Sequatchie. So relax, watch the mountains, and let HEP lock in your home’s value with a roof that’s guaranteed to stand the test of time.
FAQs
What makes your roofing warranties “industry-leading” in Sequatchie?
We combine a Lifetime Limited Manufacturer’s Warranty on the shingles with a 25-year, non-pro-rated workmanship warranty that we back ourselves. Few contractors in the Sequatchie Valley can match both terms in the same package. In practical terms it means your materials are covered against factory defects for as long as you own the home, and any installation-related issue is repaired at no cost for 25 full years—including labor, tear-off, disposal, and replacement materials.
How long does the workmanship warranty last, and what does it cover?
Our workmanship warranty is 25 years from the completion date. It covers any leak, blow-off, or performance failure traceable to the way the roof was installed—flashings, fastener placement, ventilation, and underlayment details included. If the problem is an installation error, we will inspect, repair, and restore the roof at no charge for parts, labor, or travel, and we respond within two business days of your call.
Are manufacturer warranties and workmanship warranties different?
Yes. A manufacturer (or material) warranty is issued by the shingle producer and applies to defects in the product itself—granule loss, premature cracking, and color fading, for example. A workmanship warranty is issued by the contractor and protects you from installation mistakes. Both work together: if a shingle fails because of a factory defect, the manufacturer pays for new shingles; if the roof leaks because a valley was installed incorrectly, we fix it under our workmanship warranty.
Can the warranty be transferred to a new homeowner if I sell my house?
Absolutely. Both the Lifetime Limited Manufacturer’s Warranty and our 25-year workmanship warranty are transferable one time within the first 10 years at no cost. The new owner simply fills out a transfer form within 60 days of closing so coverage continues seamlessly, adding resale value to your Sequatchie property.
What steps must I take to keep my roofing warranty valid?
1) Register the warranty card or online form within 60 days of installation. 2) Schedule a professional roof inspection every 2–3 years and after any major storm—keep the inspection receipts. 3) Perform basic maintenance such as cleaning gutters, trimming overhanging branches, and removing debris. 4) Use only our certified crews for any roof-penetrating work (solar, satellite, attic fans) or obtain written approval beforehand. Following these simple guidelines prevents a denial based on neglect or unauthorized alterations.
What happens if my roof leaks during the warranty period?
Call our 24/7 warranty hotline or fill out the online service request. We dispatch a technician within 48 hours for non-emergencies—and the same day for active leaks—to diagnose the cause. If it falls under workmanship or manufacturer coverage, we fix the problem and any related damage to roofing components at no cost to you. If it is outside warranty scope (for example, storm damage), we give you a written estimate and work with your insurance if needed, so you’re never left guessing.