HEP Happiness Guarantee
HEP Happiness Guarantee | Roof Repair | Roofing | Sequatchie
When Sequatchie storms leave shingles scattered or leaks creeping across the ceiling, HEP’s Hep Happiness Guarantee jumps into action. Our licensed, background-checked craftsmen arrive on time, walk you through every finding, and fix only what’s needed—no surprises, no hard sells. We back each project with a written promise: if you’re not delighted with the workmanship, we’ll make it right at no extra cost. That’s the Hep Happiness difference neighbors have trusted for more than three decades.
Choose us for roof repair that’s as friendly as it is durable. From emergency tarping to full-scale shingle replacement, we use premium materials built for Tennessee’s heat, hail, and humidity, then clean up like we were never there. One call restores peace of mind—and keeps your Sequatchie home covered for seasons to come.
FAQs
What is the HEP Happiness Guarantee for roof repairs in Sequatchie?
Our HEP Happiness Guarantee promises that every roof repair we perform in Sequatchie County meets or exceeds local building codes, manufacturer specifications, and your expectations. If you’re not completely satisfied with the workmanship within one year of the repair, we’ll return, fix the issue at no additional cost, and make it right—or we’ll refund the portion of the project you’re unhappy with. The guarantee covers labor and the materials we supply.
How quickly can you respond to an emergency roof leak in Sequatchie?
We offer 24/7 emergency service. A technician is usually on-site within 2–4 hours of your call, day or night. We’ll perform a temporary fix to stop active leaks, then schedule a permanent repair once the weather is safe and materials are ready. All emergency work is included under our HEP Happiness Guarantee.
Do you provide free inspections and written estimates?
Yes. A certified roofing specialist will visit your Sequatchie property, inspect the roof—including decking, flashing, and ventilation—take photos, and explain any problems found. You’ll receive a no-obligation, itemized estimate outlining repair options, material choices, timelines, and costs. Estimates remain valid for 30 days.
What kinds of roofing materials and repair methods do you use?
We repair asphalt shingles, metal panels, standing-seam roofs, EPDM, TPO, and modified bitumen systems. Only manufacturer-approved fasteners, sealants, and underlayments are used. All replacement shingles or panels are color-matched as closely as possible to your existing roof. We follow NRCA and manufacturer guidelines so any remaining material warranty stays intact.
Will my homeowner’s insurance cover the roof repair?
Coverage depends on your policy and the cause of damage (e.g., wind, hail, fallen tree). Upon request, we’ll document the damage with photos, measurements, and a written scope of work to help you file a claim. We can meet with your adjuster on-site and bill covered repairs directly to the carrier. You’re responsible only for your deductible and any non-covered upgrades.
How do I schedule a repair and what payment options are available?
Call, text, or book online. We’ll confirm a convenient appointment window and send you a reminder 24 hours before arrival. After you approve the estimate, we collect a small deposit (usually 10%), schedule the repair, and invoice the balance when the work is complete and you’re happy. We accept cash, checks, major credit cards, and offer financing plans up to 18 months with approved credit.