Industry-leading Warranties
Industry-leading Warranties | Siding Solutions | Roofing | Rutledge
When the unpredictable East Tennessee weather rolls through Rutledge, homeowners count on HEP to keep every shingle and panel performing at its best. Our industry-leading warranties back every roof replacement and all of our trusted siding solutions, assuring you that long after the crew packs up, your investment is still protected. From impact-resistant shingles to fade-defying vinyl, we partner with top manufacturers and match their premier coverage with our own workmanship guarantee—so you enjoy double the peace of mind.
Should a storm ever test your home, one call to HEP activates a streamlined, no-hassle claims process handled by local experts who know both the products and the people they protect. We’re committed to rapid response, transparent communication, and repairs that restore your home to better-than-new condition. With HEP, you don’t just get a roof or new siding—you get a promise that lasts as long as the panels and shingles overhead.
FAQs
What does your industry-leading roofing and siding warranty cover?
Our comprehensive warranty protects you against material defects, premature aging, wind uplift, improper installation, and workmanship issues for both roofing and siding. If any covered component fails under normal residential conditions in Rutledge, we will repair or replace the affected area—including labor, materials, tear-off, and disposal—at no additional cost to you.
How long is the warranty period for new roofing and siding installations?
For complete roof systems we install, you receive a 50-year non-prorated manufacturer materials warranty plus our own 25-year workmanship guarantee. On siding projects, you receive a 30-year manufacturer fade and defect warranty and a 15-year workmanship warranty. Both warranties begin the day your final inspection is approved.
Is the warranty transferable if I sell my home?
Yes. You may transfer the full remaining balance of both the materials and workmanship warranties to the first subsequent homeowner within 10 years of installation at no charge. This transferability can boost your property’s resale value and gives the next owner the same protection you enjoyed.
What maintenance do I need to perform to keep the warranty valid?
Simply follow basic care guidelines: keep gutters clear, trim overhanging trees, avoid pressure-washing your shingles or siding, and schedule an annual inspection with us (provided free for the first five years). You must also notify us in writing within 60 days if you detect a problem. Failure to perform unreasonable modifications—like installing satellite dishes through the roof surface—will keep your warranty intact.
How do I file a warranty claim if an issue arises?
Call our Rutledge office or submit a claim through our online portal. Provide photos, your project number, and a brief description of the issue. We respond within one business day, schedule an on-site inspection within five business days, and deliver a written resolution plan within ten business days after inspection. Most repairs are completed within 30 days of claim approval.
How do your warranties compare with other local contractors and standard manufacturer warranties?
Many local contractors offer 10–15-year limited material warranties that become prorated over time and 1–5-year workmanship coverage. Standard manufacturer warranties often exclude labor or disposal costs. Our warranties remain non-prorated for the full term, include labor, tear-off, and disposal, and are backed by both the manufacturer and our company, giving you the strongest dual coverage available in the Rutledge market.