Satisfaction Guarantee
Satisfaction Guarantee | Roofing Done Right | Roofing
When a storm rolls through or time simply takes its toll, you need more than a quick patch—you need roofing done right. At HEP, every shingle, fastener, and flashing is installed with the precision that comes from decades of hands-on experience and the confidence of a rock-solid satisfaction guarantee. From the first inspection to the final nail, our certified crews follow a proven 21-point checklist and document each step, so you can see the craftsmanship behind your new roof rather than just hoping it’s there.
We stand behind our work long after the ladders come down. If a leak, loose shingle, or workmanship issue appears within the guarantee period, we’ll repair it at no cost—no fine print, no hassle. That means peace of mind in every season, energy savings year-round, and the knowledge that your home is protected by people who treat it like their own. Choose HEP and discover what it feels like when a promise meets performance.
FAQs
What exactly does your Satisfaction Guarantee cover?
Our Satisfaction Guarantee pledges that your new roof will be installed to the highest professional standards. It covers all workmanship-related issues—such as leaks, flashing defects, and improper shingle alignment—for the full term of the guarantee. If we determine that any problem is due to our installation, we will repair or replace the affected area at no additional cost to you.
How long is the Satisfaction Guarantee valid?
Our workmanship guarantee is valid for 10 years from the date of installation. This is separate from the manufacturer’s material warranties, which can range from 20 years to lifetime coverage depending on the product you choose. Together, these protections give you comprehensive, long-term peace of mind.
What should I do if I’m not satisfied with my new roof?
Simply call our customer care line or submit a service request through our website. We aim to respond within one business day, schedule an on-site inspection within 72 hours, and provide a written resolution plan on the spot. Any warranted repairs will be completed promptly at no cost to you.
Are both materials and labor covered under the guarantee?
Yes. Labor (workmanship) is fully covered by our 10-year Satisfaction Guarantee. Roofing materials are covered by the manufacturer’s warranty, and we handle all paperwork and claims on your behalf to ensure a seamless experience if any material defects arise.
Does the guarantee transfer to a new homeowner if I sell my house?
Absolutely. The guarantee is transferable one time within the first five years at no charge. All you need to do is notify us in writing within 60 days of the property transfer so we can update our records and extend coverage to the new owner.
How does your "Roofing Done Right" approach set you apart from other contractors?
Our "Roofing Done Right" philosophy combines certified installers, premium materials, and meticulous quality control. Every project receives a pre-installation checklist, mid-project inspection, and final walkthrough, ensuring no corners are cut. We also use industry-leading safety protocols, daily site cleanup, and transparent communication so you always know the status of your project—and your roof is built to last.