Manufacturer Warranties
Manufacturer Warranties | Roofing Done Right | Roofing
When you choose HEP, you’re not just getting a new roof—you’re securing a partnership backed by the industry’s most trusted manufacturer warranties. Our certified crews install premium materials to exact specifications, unlocking extended warranty terms that can cover workmanship, wind, algae resistance, and even full-system replacement for decades. That means fewer worries about unexpected repairs and more confidence that your investment will stand strong through every storm.
From the first site visit to the final shingle, our team documents every step, registers your warranty with the manufacturer, and remains on call should you ever need to file a claim. It’s our way of proving that promises matter and that “roofing done right” isn’t just a slogan—it’s the outcome you can expect every single time.
FAQs
What is a manufacturer roofing warranty and how is it different from a workmanship warranty?
A manufacturer roofing warranty is a written guarantee issued by the producer of the roofing materials—such as shingles, underlayment, or membrane—promising that those products will perform as advertised for a specified time period. If the materials fail prematurely due to a manufacturing defect, the manufacturer will pay to repair or replace them, subject to the terms of the warranty. A workmanship (or contractor) warranty, by contrast, is provided by the installer and covers installation errors. Using a certified contractor allows you to benefit from both warranties, ensuring that both product performance and installation quality are protected.
How long do manufacturer roofing warranties typically last?
Length varies by product line and brand, but most asphalt shingle manufacturers offer limited lifetime warranties—often defined as coverage for as long as the original owner lives in the home. Commercial flat-roof systems may come with 10-, 15-, 20-, or even 30-year warranties. Higher-end materials or upgraded warranty packages can further extend coverage or add extra benefits such as enhanced wind or algae protection.
What does a manufacturer roofing warranty generally cover, and what is excluded?
Coverage usually includes defects in the roofing material itself—granule loss, premature brittleness, delamination, or membrane failure. Many standard warranties are "prorated," meaning the amount paid decreases as the roof ages, and they often only cover replacement materials (not labor). Exclusions almost always include damage caused by improper installation, poor roof ventilation, weather extremes (hail, hurricane-force winds), foot traffic, alterations after installation (e.g., satellite dishes), and lack of maintenance. Reading the fine print is essential so you understand exactly what is and isn’t protected.
How do I maintain my roof to keep the manufacturer warranty valid?
Manufacturers typically require the roof to be installed to their specifications and remain properly maintained. Key steps include: 1) Scheduling professional inspections at least once a year and after major storms; 2) Keeping gutters and downspouts clear to prevent water backup; 3) Trimming overhanging tree limbs to reduce debris and abrasion; 4) Ensuring attic ventilation and insulation meet code to avoid heat/moisture buildup; 5) Avoiding unauthorized repairs or penetrations—use only manufacturer-approved accessories and certified roofing professionals. Maintain documentation of inspections and repairs, as you may need it if you submit a claim.
What is the process for filing a claim under a manufacturer roofing warranty?
If you suspect a material defect, first contact the contractor who installed the roof; they can help confirm whether the issue is warranty-related. If the contractor isn’t available, reach out directly to the manufacturer’s warranty department by phone or online. You’ll likely need to provide: proof of purchase or contract, photos of the damage, a description of the problem, and sometimes samples of the affected material. The manufacturer may send a field inspector to verify the defect. If approved, they’ll issue compensation—usually replacement material and, with enhanced warranties, a labor allowance. Always start the claim promptly; delays could jeopardize coverage.
Why is it important to choose an installer certified by the manufacturer?
Manufacturers train and vet certified contractors to install their products according to strict guidelines. By hiring one: 1) You qualify for the manufacturer’s best warranty levels (often extended or non-prorated coverage that non-certified installers cannot offer). 2) Installation errors are less likely, reducing the risk of voided warranties or premature failures. 3) In the event of a claim, the manufacturer and contractor coordinate the resolution, streamlining the process for the homeowner. Ultimately, certified installation protects your investment and maximizes the lifespan and performance of your new roof.