Decades Of Experience
Decades Of Experience | Roofing Done Right | Roofing
For more than 40 years, homeowners and businesses across East Tennessee have trusted HEP to keep them covered. Our certified crews blend old-school craftsmanship with the latest materials and installation techniques, ensuring every shingle, seam, and flashing is placed with care. From emergency repairs to complete tear-offs, we treat each project as if it were protecting our own families—staying on schedule, on budget, and leaving the jobsite spotless.
That unwavering attention to detail is why so many neighbors recommend us when they want roofing done right. With HEP, you gain a partner who inspects thoroughly, communicates clearly, and backs every roof with iron-clad warranties and 24/7 support. Ready for a roof built to stand the test of time? We’re ready to get to work.
FAQs
What roofing materials do you specialize in, and how do I know which one is best for my home?
With more than 30 years in the industry, we install and service asphalt shingles, metal roofing, tile, cedar shake, and flat-roof membranes (TPO/EPDM). The best material depends on budget, architectural style, local climate, and longevity goals. During our free inspection, we evaluate your roof’s pitch, ventilation, and your aesthetic preferences to recommend the optimal material, explaining pros, cons, and life expectancy of each option.
How long will my new roof last?
Life expectancy varies by material and maintenance. Architectural asphalt shingles typically last 25–30 years, metal roofs 40–70 years, clay or concrete tile 50+ years, and single-ply membranes 20–30 years. Our seasoned installers ensure proper ventilation and flashing, which are critical to achieving these lifespans. Regular inspections (every 2–3 years) and timely minor repairs can extend service life significantly.
What warranties or guarantees do you offer?
All full roof replacements come with a dual warranty: a manufacturer’s material warranty (up to lifetime coverage on many shingles and 30–50 years on metal) and our 10-year workmanship guarantee. Because we are certified installers for leading brands, your manufacturer’s warranty remains valid, and we handle any claims on your behalf if issues arise.
How long does the roof replacement process take, and will it disrupt my daily routine?
Most residential reroofs are completed in one to three days, weather permitting. We deliver materials the day before, cover landscaping, protect attic openings, and use magnetic rollers to pick up nails afterward. You can remain in your home during the project—expect some daytime noise but minimal interior disruption.
What are the signs that I need a new roof versus a repair?
Warning signs include widespread shingle granule loss, curled or missing shingles, chronic leaks, sagging decking, daylight through attic boards, and roofs older than 20–25 years. After a detailed inspection, we provide photos and a straightforward assessment: if damage is localized, we recommend a repair; if structural elements, underlayment, or a significant percentage of shingles are compromised, replacement is the cost-effective, long-term solution.
How do you estimate and control project costs?
Our quotes are itemized by material, labor, disposal, and permits, so you know exactly where each dollar goes. Once the contract is signed, the price is locked unless you request additional work. We obtain bulk pricing from suppliers, recycle tear-off materials to lower disposal fees, and pass those savings on to you. Financing options and insurance claim assistance are also available to keep your project on budget.