24/7 Emergency Service
24/7 Emergency Service | Roof Repair | Roofing
When fierce winds or sudden leaks threaten your home in the dead of night, HEP’s 24/7 emergency crew is already on its way—armed with tarps, tools, and decades of expertise. One call secures a rapid response from certified technicians who assess the damage, stop active leaks, and deliver lasting roof repair solutions before bigger problems set in. No waiting for daylight, no guessing games—just clear communication, upfront pricing, and workmanship that stands up to the next storm.
Whether your shingles have blown off, a tree limb has crashed through the rafters, or water is creeping down the walls, you deserve a team that treats your crisis like their own. HEP backs every emergency visit with licensed, insured professionals and premium materials, so you can rest easy knowing your roof—and everything beneath it—is protected. Reach out any hour of any day; we’ll be there to restore safety, comfort, and peace of mind.
FAQs
What situations are considered a roofing emergency that requires 24/7 service?
A roofing emergency is any situation that threatens the safety of occupants or risks significant property damage if not addressed immediately. Common examples include large leaks during a storm, sections of roof blown off by high winds, fallen tree limbs puncturing the roof, major hail damage that exposes decking, fire damage, and sudden structural sagging. If water is actively entering the home or the roof’s structural integrity is compromised, contact us right away.
How fast can your emergency roofing team arrive after I call?
Our on-call crews are positioned throughout the service area and are available 24 hours a day, 365 days a year. In most cases, we arrive within 1–2 hours of your call, weather and road conditions permitting. When widespread storms hit, we triage requests based on severity to ensure the most critical situations are handled first, and we will provide you an ETA during the initial phone consultation.
What should I do to minimize damage while waiting for the crew?
If you can safely access the affected area from inside, place buckets or plastic tubs under active leaks to catch water. Move valuables, furniture, and electronics out of harm’s way and cover remaining items with plastic sheeting or tarps. Avoid climbing on the roof yourself—wet, damaged roofing is extremely dangerous. Shut off electricity to affected ceiling areas if water is near light fixtures or wiring. Take photos or video of the damage for insurance documentation, but leave major mitigation to our trained professionals.
Are the repairs you make during an emergency visit permanent?
That depends on the extent of the damage and weather conditions. Our first priority is to stop water intrusion and stabilize the roof structure. This may involve tarping, temporary patching, or bracing. When conditions allow, we can often perform permanent repairs the same visit—replacing shingles, flashing, or even decking. If a full reroof or extensive reconstruction is needed, we will schedule follow-up work as soon as materials and labor can be organized, often within days.
Do you handle insurance claims for storm or disaster-related roof damage?
Yes. We have extensive experience working with all major insurers. Our technicians document the damage thoroughly with photos, measurements, and detailed reports that meet carrier requirements. Upon request, we can meet your adjuster on site, explain the scope of damage, and provide a written estimate. We bill the insurance company directly in most cases, leaving you responsible only for your deductible unless your policy specifies otherwise.
How much does emergency roof repair cost and are financing options available?
Emergency service typically carries a rapid-response fee ranging from $150–$450, depending on time of day and weather severity. The total repair cost varies based on materials, roof pitch, and extent of damage; minor fixes may run $300–$800, while severe storm damage can exceed several thousand dollars. After an on-site assessment, we provide a clear, written quote before work begins. We accept all major credit cards, offer short-term 0%-interest financing on approved credit, and can defer payment until insurance reimbursement arrives when applicable.