Written Workmanship Warranty
Written Workmanship Warranty | Roofing Done Right | Roofing | Rockwood
When storms roll off the Cumberland Plateau, Rockwood homeowners deserve total confidence that their roofs can stand up to every gust, hailstone, and torrential downpour. That’s why HEP backs every shingle, flashing, and fastener with a clear, straightforward written workmanship warranty—proof that we believe in roofing done right. Our certified crews follow manufacturer specifications to the letter, document each phase with photos, and clean up so thoroughly that the only thing left behind is a roof built to last.
If an issue ever arises from our installation, one call is all it takes for a prompt, no-hassle repair at no cost to you. No confusing fine print, no blaming the weather—just accountable, neighbor-to-neighbor service that keeps Rockwood families covered for years to come. Choose HEP for craftsmanship you can see and a warranty you can trust, because peace of mind starts with roofing done right.
FAQs
What does your written workmanship warranty for roofing cover?
Our written workmanship warranty guarantees that every aspect of our roof installation in Rockwood has been completed in strict accordance with manufacturer specifications, provincial building codes, and our own best-practice standards. It covers issues caused by installation errors—such as leaks at flashing points, improperly fastened shingles, ventilation mis-placement, or faulty underlayment seams—for the full term of the warranty. If a problem arises that can be traced back to our workmanship, we will supply all labour and any ancillary materials required to correct it at no cost to you.
How long is the workmanship warranty valid?
For residential re-roof and new-roof projects in Rockwood, our workmanship warranty is valid for 15 years from the date of substantial completion. Commercial projects receive a 10-year term due to differing code requirements and maintenance protocols. During this period, you are protected against any workmanship-related defects or failures, giving you long-term peace of mind well beyond the industry standard of 5–10 years.
Is the workmanship warranty transferable if I sell my home?
Yes. One transfer to a subsequent owner is included at no additional cost, provided the transfer is registered with us within 60 days of the real-estate closing date. This feature adds resale value to your Rockwood property because buyers gain the same workmanship protection you enjoyed, minus the time elapsed since the original installation.
How do I request service under the warranty?
Simply call our dedicated warranty line or submit a service ticket through our online portal. We’ll schedule an inspection within 3 business days (weather permitting). After verifying the issue is workmanship-related, we will dispatch a certified crew to perform repairs—typically within 7 business days—and provide you with a detailed service report. Emergency leak calls receive same-day tarping and priority repair scheduling.
Does the workmanship warranty also cover roofing materials?
Our workmanship warranty addresses installation quality, while material performance is covered by the manufacturers’ limited lifetime warranties on shingles, underlayment, and accessories. We register those manufacturer warranties on your behalf and coordinate any claims, ensuring you benefit from both layers of protection: material coverage from the brand and workmanship coverage from Roofing Done Right.
Why choose Roofing Done Right for a warranty-backed installation in Rockwood?
Beyond the written workmanship warranty, we offer factory-certified crews, mandatory post-install inspections, photo-documented quality checks, and local Rockwood support staff who understand our region’s freeze-thaw cycles and high-wind events. Our comprehensive warranty demonstrates confidence in our craftsmanship and provides you with a single, accountable point of contact should anything go wrong, now or years down the road.