Workmanship Warranties
Workmanship Warranties | Metal Roofing | Roofing | Rockwood
Homeowners in Rockwood know how punishing the Tennessee climate can be, so HEP backs every installation with workmanship warranties that stand up to the challenge. When you choose our team, you’re not just getting sleek curb appeal—you’re securing the peace of mind that comes from factory-trained crews, meticulous attention to detail, and coverage that protects your investment long after the last panel is snapped into place. From precise flashing at gables to hidden fasteners that resist uplift, every component is installed to exceed code and meet the stringent requirements of our warranty program.
That promise is especially important for metal roofing, because its 50-plus-year lifespan is only as good as the craftsmanship beneath it. With HEP’s local project managers, transparent communication, and rapid-response service, you’ll never be left wondering who to call if a question arises years down the road. We build roofs—and relationships—that weather every storm Rockwood can send their way.
FAQs
What is covered by your workmanship warranty on metal roofing in Rockwood?
Our workmanship warranty guarantees that every aspect of the installation—fastening, flashing, sealing, ventilation, and trim work—has been performed to industry best practices. If any leak, fastening failure, or installation-related defect occurs because of our labor within the warranty period, we repair it at no cost to you, including materials and labor.
How long does the workmanship warranty last for a metal roof?
For residential projects in Rockwood, our standard workmanship warranty is 10 years from the date of installation. Commercial projects receive a 5-year workmanship warranty due to different building codes and maintenance requirements. Both terms begin once our final inspection is completed and accepted by the property owner.
How does a workmanship warranty differ from the manufacturer’s material warranty?
The manufacturer’s warranty covers the metal panels and factory-applied finishes against defects such as premature corrosion, paint chalking, or color fade. Our workmanship warranty, on the other hand, covers the quality of the installation itself—making sure panels are anchored correctly, flashings are watertight, and the roof performs as intended. If an issue is caused by how the roof was installed, it falls under the workmanship warranty; if it is a flaw in the metal or coating, it falls under the manufacturer’s warranty.
Is the workmanship warranty transferable if I sell my property?
Yes. You may transfer the remaining balance of the workmanship warranty to a new owner one time within the first five years of installation. To transfer, simply notify us in writing within 60 days of closing, provide the new owner’s contact information, and we will re-issue the warranty certificate in their name.
What steps should I follow if I need to file a workmanship warranty claim?
1. Contact our Rockwood office by phone or email and describe the issue. 2. Provide photos or a brief video if possible; this helps us triage the problem quickly. 3. We will schedule an on-site inspection within 3–5 business days. 4. If the issue is installation-related, we will authorize repairs immediately and set a repair date—usually within two weeks, weather permitting. 5. After repairs, we perform a follow-up inspection to confirm the problem is fully resolved and issue a written repair report for your records.
Are there maintenance requirements I must follow to keep the workmanship warranty valid?
Yes. The warranty requires that gutters and downspouts be kept clear, nearby tree limbs be trimmed away from the roof surface, and no unauthorized penetrations (satellite dishes, holiday lighting brackets, etc.) be installed without using our approved fasteners and sealants. Annual inspections are recommended; if you prefer, we offer a low-cost maintenance program that includes cleaning and inspection, which automatically documents compliance with warranty terms.