Certified Installers
Certified Installers | Storm Damage Restoration | Roofing | Rockford
When hail, driving wind, or fallen limbs leave your roof exposed, HEP’s certified installers arrive fast with the expertise Rockford homeowners trust. Our crew combines decades of roofing know-how with advanced diagnostics to locate hidden leaks, reinforce weakened decking, and secure your property before the next cloud rolls in. From emergency tarping to a free, photo-documented inspection, we make sure every step of your storm damage restoration is transparent, stress-free, and built to last.
Once your claim is approved, we handle the rest—premium shingles, meticulous flashing, ridge-vent upgrades, and a workmanship warranty that backs every nail. We coordinate directly with insurance adjusters, keep job sites spotless, and finish most roofs in a single day, so you can get back to living under a roof that’s stronger than the one the storm tried to take away.
FAQs
What should I do immediately after a storm damages my roof in Rockford?
First, make sure everyone is safe and stay clear of any downed power lines or unstable structures. Then document the damage with photos or video from the ground—do not climb onto the roof yourself. Call our emergency line right away; we can usually have a certified installer on-site within a few hours to perform a free damage assessment and install temporary tarping to prevent further water intrusion. Finally, contact your insurance carrier to open a claim; our team can guide you through that process.
Why is it important to hire certified installers for storm-related roof repairs?
Certified installers have manufacturer-approved training, understand Rockford’s permitting requirements, and follow FEMA and OSHA safety standards. Using certified pros protects your manufacturer warranty, ensures repairs meet Illinois Residential Building Code, and reduces the likelihood of future leaks or shingle blow-offs. Non-certified work can void warranties and may be rejected by insurance adjusters, costing you more in the long run.
How quickly can your team inspect and tarp my roof in an emergency?
We maintain a 24/7 disaster response roster. In most Rockford ZIP codes we arrive within 2–4 hours of your call, even during large-scale storm events. Our first priority is a thorough visual and drone inspection, followed by professional tarping or shrink-wrapping to secure the structure. Permanent repairs are scheduled once the insurance scope is approved and materials are delivered—usually within 5–10 business days.
Will you assist me with my homeowners insurance claim?
Yes. We provide a turnkey claims assistance service at no additional cost. After our certified installer documents the damage, we create a detailed Xactimate estimate that meets insurer formatting standards. We then meet the adjuster on-site, review code-upgrade requirements, and negotiate on your behalf to ensure all storm-related damages—roofing, gutters, siding, and interior—are included. More than 90 % of our Rockford clients receive full replacement coverage minus their deductible.
What roofing materials do you recommend for Rockford’s climate and why?
For asphalt systems we install Class 3 or Class 4 impact-rated shingles that resist hail and carry discounts with many Illinois insurers. Metal standing-seam roofs are another popular option; they shed snow easily and have 40- to 50-year lifespans. All systems include ice-and-water shield along eaves and valleys to meet Winnebago County ice-dam code, synthetic underlayment for superior tear resistance, and enhanced ridge ventilation to handle Midwest humidity.
How long will the full restoration take and what warranties do you provide?
Once materials are on-site and weather permits, an average 25-square asphalt roof replacement takes one day, while metal or complex steep-slope projects can take two to three days. Gutters and interior repairs are typically completed within the same week. Because we are factory-certified, you receive a non-prorated manufacturer warranty of up to 50 years on materials and a 10-year workmanship warranty backed by both the manufacturer and our company. Annual post-storm inspections are included for the first three years.