Workmanship Guarantee
Workmanship Guarantee | Roofing Done Right | Roofing | Rockford
Rockford homeowners know extreme Midwest weather can expose even the smallest roofing shortcut—but HEP never takes shortcuts. Our workmanship guarantee isn’t just a promise; it’s a meticulous, fully documented process that follows every shingle, flashing, and fastener from delivery to final inspection. Licensed crews arrive on time, clean up every day, and back their craft with a no-nonsense warranty that stays with the house. That’s what we mean by roofing done right—built to handle Rockford’s summer storms, winter ice dams, and every gust off the Rock River.
If you ever spot a concern, one call brings us back at no charge to make it perfect. No finger-pointing, no fine print—just friendly, local pros standing behind their name and yours. Choose HEP and enjoy the peace of mind that comes from seeing roofing done right the first time, every time.
FAQs
What does your workmanship guarantee cover?
Our workmanship guarantee protects you against any installation- or labor-related defects on the entire roofing system we install—shingles, flashing, underlayment, ventilation components, and fastening methods. If a problem arises because something was installed incorrectly, we will repair or replace the affected areas at no cost to you. This guarantee is separate from, and in addition to, the manufacturer’s warranty on materials.
How long does the workmanship guarantee last?
For residential projects in Rockford we provide a 15-year workmanship guarantee, and for commercial roofs we offer a 10-year guarantee. Both terms far exceed Illinois’ minimum requirements and cover you for the full stated period from the date of final inspection, as long as the roof has been properly maintained and no unauthorized modifications have been made.
How is your workmanship guarantee different from the manufacturer’s warranty?
A manufacturer’s warranty only covers defects in the roofing materials themselves—things like premature shingle deterioration or membrane failures. Our workmanship guarantee covers the labor side of the project: correct fastening patterns, proper ventilation, water-tight flashing, and compliance with Rockford building codes. If a leak occurs because a shingle blew off or flashing was misaligned, our guarantee activates even if the materials are still in perfect shape.
What should I do if I experience a leak or other roof issue after installation?
Call us immediately at the service number printed on your warranty certificate. We schedule a site visit within 48 hours (24 hours for active leaks). Our technician will inspect the roof, document the cause, and perform a temporary fix on the spot if necessary. Permanent repairs are then completed within 5 business days and fully covered by the guarantee when the issue stems from workmanship.
Is the workmanship guarantee transferable if I sell my Rockford home?
Yes. The guarantee is transferable one time at no charge within the original term. When you sell, simply notify us in writing within 60 days of closing, provide the new owner’s contact information, and we will issue an updated certificate. A transferable guarantee can add value to your property and give the buyer peace of mind.
What steps do you take to make sure the roof is done right the first time?
1. We pull all required Rockford building permits and follow the latest International Residential Code (IRC) standards. 2. Our installers are OSHA-trained and certified by GAF and CertainTeed. 3. Every crew uses a detailed installation checklist that covers decking inspection, moisture barrier installation, proper nail counts, and flashing placement. 4. A dedicated site supervisor performs two quality-control inspections—mid-project and at completion—and photographs critical details for your records. 5. We clean the jobsite daily and conduct a final magnetic sweep for nails. 6. You receive a digital close-out package with photos, permits, and your workmanship guarantee so you can verify that the roof was truly “done right.”