Industry-leading Warranties
Industry-leading Warranties | Roofing Done Right | Roofing | Robbins
When storms roll off the Cumberland Plateau and the sun beats down on Robbins, homeowners count on HEP to protect what matters most. From the first shingle to the final inspection, our certified crews deliver roofing done right—combining meticulous craftsmanship with premium materials that can stand up to Tennessee’s toughest weather.
What truly sets us apart, though, is the confidence we pass on to you through our industry-leading warranties. Every roof we install is backed by comprehensive coverage that safeguards both materials and workmanship for years beyond the industry norm. Should you decide to sell your home, these warranties are fully transferable, adding real value and peace of mind for the next owner.
Choose HEP and discover how easy it is to secure a roof that looks impeccable, performs flawlessly, and stays protected long after the work trucks pull away. Because in Robbins, excellence isn’t optional—it’s guaranteed.
FAQs
What makes your roofing warranties industry-leading compared to other contractors in Robbins?
Our warranties combine manufacturer-backed material guarantees with our own 10-year workmanship pledge, giving you dual protection that very few local roofers offer. Because we are certified installers for Owens Corning, GAF, and CertainTeed, we can extend factory warranties that cover 50 years on shingles and lifetime coverage on most metal and flat-roof membranes. We also handle all registration paperwork, so your coverage activates automatically once the final inspection is complete.
How long do your warranties last for different roofing systems?
• Architectural asphalt shingles: 50-year non-prorated manufacturer warranty + 10-year workmanship • Metal panels/standing seam: Lifetime manufacturer warranty on materials + 15-year finish warranty + 10-year workmanship • TPO/EPDM commercial membranes: 20- to 30-year manufacturer warranty (depending on mil thickness) + 10-year workmanship • Cedar shake and slate: 30-year manufacturer warranty on approved products + 10-year workmanship These periods exceed standard state requirements and protect you for the full expected service life of each system.
What exactly is covered under your roofing warranties?
1. Materials: Any factory defect in shingles, underlayment, flashing, fasteners, or membranes is replaced at no cost. 2. Workmanship: If a leak occurs because of our installation, we repair all affected areas—including interior drywall—free of charge for 10 years. 3. Wind resistance: Up to 130 mph on shingle roofs and 150 mph on metal; labor and materials included. 4. Algae and staining: 10- to 25-year StreakGuard™ or Scotchgard™ coverage on qualifying shingles. 5. Transferability: One-time free transfer to the next homeowner within the first 15 years. Hail, fire, or tree impact damage falls under your homeowner’s insurance, but our team will help you file those claims.
How do I register my warranty and can it be transferred if I sell my home?
Registration is handled by our office once your final payment clears. We submit the project photos, material batch numbers, and signed completion certificate directly to the manufacturer’s portal. You receive digital confirmation within 14 business days. If you sell your home, simply fill out a one-page transfer form and submit it within 60 days of closing; there is no transfer fee during the first 15 years. The new owner then enjoys the remaining balance of both manufacturer and workmanship coverage.
What actions could void my roofing warranty, and how can I avoid them?
• Unauthorized Repairs: Only allow factory-certified contractors (like us) to perform repairs or additions. • Poor Ventilation: Do not block attic vents or install new insulation that reduces airflow; this can overheat shingles. • Pressure Washing: High-pressure cleaning can dislodge granules and void algae warranties; use low-pressure chemical treatments instead. • Roof-Mounted Equipment: Penetrations for solar, satellite dishes, or HVAC lines must be flashed by a certified roofer. • Neglect: Inspect and clean gutters twice a year; failure to maintain can be deemed owner neglect. Follow our maintenance checklist and schedule annual inspections to keep your coverage intact.
How are warranty claims handled by your Robbins roofing team?
Call our dedicated warranty hotline or submit a claim through our website. A technician will be on-site within 48 hours for leaks and within 5 business days for non-emergency issues. We document the problem with photos, verify coverage, and file the claim directly with the manufacturer if materials are involved. Most repairs are completed the same week, and you pay nothing for covered items—no deductibles or hidden fees. Our local presence in Robbins means faster response times and a single point of contact until your roof is fully restored.