Manufacturer-backed Warranties
Manufacturer-backed Warranties | Roofing | Reliance
When you choose HEP for your home in Reliance, you’re getting more than a top-quality roof—you’re getting the assurance that every shingle, fastener, and flashing is protected by robust manufacturer-backed warranties. These warranties are our promise that, should the unexpected happen, materials and workmanship are covered, repairs are expedited, and your investment stays secure for decades to come.
Our local crews install to the exact specifications required by the manufacturers, preserving your coverage and maximizing performance through every season. From the first inspection to the final cleanup, we stand beside you with transparent communication, prompt support, and a commitment to craftsmanship that makes roofing in Reliance worry-free.
FAQs
What is a manufacturer-backed roofing warranty and how does it differ from a standard workmanship warranty?
A manufacturer-backed warranty is issued and supported directly by the shingle or membrane manufacturer. It covers factory-related defects such as premature granule loss, blistering, or membrane shrinkage. A workmanship warranty, by contrast, is provided by the installer and covers installation errors. With a manufacturer-backed warranty, you have the assurance that even if the contractor goes out of business, the manufacturer will still honor eligible material claims for the length of the warranty term.
How long do manufacturer-backed roofing warranties typically last?
Coverage periods vary by product line and level of protection selected. Entry-level warranties usually range from 10–15 years on material defects, while premium warranties can extend to 30, 40, or even 50 years. Some systems also offer limited lifetime coverage for single-family residential homes, meaning the warranty remains in force for as long as the original owner resides in the home, subject to prorated terms after a specific period.
What specific components of my roof are covered under a manufacturer’s warranty?
Most warranties cover the primary roofing material (shingles, tiles, metal panels, or membranes). Many upgraded warranties can also include underlayment, starter strips, hip and ridge caps, flashing components, and even certain ventilation products—provided all items are from the same manufacturer and installed according to their specifications. Always review the warranty certificate to verify every component that is included.
Is the warranty transferable if I sell my home?
Yes, many manufacturer-backed warranties allow at least one transfer to a subsequent homeowner, typically within the first 10–15 years of the roof’s installation. To maintain coverage, the transfer must be completed within a set period (often 60–90 days) of the home’s sale and usually requires a small administrative fee plus proof of original installation. After transfer, some warranties continue with the same coverage, while others convert to prorated terms, so be sure to confirm the exact conditions.
What steps do I need to take to keep my warranty valid?
1) Register the warranty within the timeframe stated (often 30–60 days after installation). Reliance can submit this paperwork for you. 2) Use only approved accessories and follow the full roofing system requirements. 3) Schedule periodic roof inspections—most manufacturers recommend a check every 1–3 years—and perform routine maintenance, such as cleaning debris and ensuring proper attic ventilation. 4) Address storm damage promptly; leaving damage unrepaired can void coverage. 5) Never alter the roof (adding skylights, satellite dishes, etc.) without following manufacturer guidelines.
How do I file a claim if I believe my roof has a manufacturer defect?
Contact Reliance first. We will perform an on-site inspection to document the issue and confirm it is likely a manufacturer-related defect. We then submit a claim package to the manufacturer, including photographs, material batch numbers, and the original warranty registration. The manufacturer may send an independent inspector or request additional samples for analysis. Once approved, the manufacturer will outline the remedy—typically supplying replacement materials and covering a portion of labor costs as defined in your warranty. Keeping all documentation and maintenance records helps expedite this process.