Industry-leading Warranties
Industry-leading Warranties | Roofing Done Right | Roofing | Pioneer
When you choose HEP, you’re doing more than topping your home with premium shingles—you’re securing peace of mind backed by some of the strongest warranties in the industry. Our certified crews install every nail, flashing, and vent to manufacturer specifications, so we can stand behind your roof for decades, not just years. From labor guarantees to extended material coverage, we register and manage every warranty detail for you, ensuring that if Mother Nature ever tests your roof, your investment stays protected.
That commitment to craftsmanship and follow-through is what we call roofing done right. Pairing time-tested installation practices with cutting-edge products, we deliver a roof that looks beautiful today and performs flawlessly tomorrow. With HEP at your side, you’re not just getting a roof—you’re getting a promise.
FAQs
What makes Pioneer’s roofing warranties industry-leading?
Pioneer combines premium manufacturer warranties with our own Lifetime Workmanship Warranty. You receive up to 50 years of non-prorated material coverage direct from the shingle manufacturer, plus our guarantee that any installation-related issue will be corrected at no cost for as long as you own your home—and once during a subsequent ownership transfer. Very few contractors are factory-certified at the level required to offer this depth of protection, which is why our warranties are considered industry-leading.
What specific warranty options can I choose from?
1. Manufacturer Limited Lifetime Warranty – 30–50 years of full material coverage against defects. 2. Enhanced Manufacturer System Warranty – Non-prorated material and labor coverage for 50 years when an entire roof system is installed. 3. Pioneer Lifetime Workmanship Warranty – Lifetime coverage on installation workmanship. 4. Optional Upgrade: 25-Year Algae Resistance Warranty and 130 mph Wind Warranty on qualifying shingle lines. Your project consultant will explain the differences and help you select the package that meets your budget and long-term goals.
What does the Lifetime Workmanship Warranty actually cover?
If a leak, blow-off, or any other problem is traced back to our installation techniques—including flashing, ventilation, underlayment, or fastener placement—Pioneer will perform all labor and supply all replacement materials necessary to fix the problem. There are no service fees, trip charges, or hidden costs. Coverage lasts for the original owner’s lifetime and can be transferred once within the first 10 years after installation.
Are there situations that might void my roofing warranty?
Yes. Common situations include: • Improper repairs by someone other than a Pioneer-approved technician. • Installation of rooftop equipment (satellite dishes, solar panels, HVAC lines) that penetrates the roofing system without proper flashing. • Failure to perform routine maintenance such as gutter cleaning, debris removal, or treating moss/algae when it appears. • Storm damage that is not addressed promptly. Following Pioneer's care guidelines and scheduling annual inspections will keep your warranty intact.
How do I file a warranty claim if I suspect a roof issue?
1. Call our dedicated warranty hotline or submit a claim through the Pioneer customer portal. 2. Provide your project number or the property address to help us locate your records. 3. A Pioneer inspector will schedule an on-site assessment within 48 hours (or sooner for active leaks). 4. If the issue is covered, repairs are authorized immediately and performed by our in-house crews. 5. You receive a written summary of findings and any corrective work completed. Most claims are resolved within 7-10 days of initial contact.
Why does “Roofing Done Right” matter when strong warranties are included?
Even the best warranty cannot undo moisture intrusion, mold, or structural damage caused by an improper installation. Pioneer's “Roofing Done Right” philosophy focuses on precision craftsmanship, ventilation design, and rigorous quality control so you never need to use your warranty in the first place. Our foremen undergo 200+ hours of factory training, roofs are inspected at six checkpoints, and every job is documented with 40–60 photos for your records. The combination of flawless installation and unmatched warranty protection delivers true long-term peace of mind.