Industry-leading Warranties

HEP RoofingIndustry-leading Warranties

Industry-leading Warranties | Metal Roofing | Roofing | Pigeon Forge

When your Pigeon Forge property faces blazing summer sunshine, torrential mountain rains, and the occasional hailstorm, nothing protects it like metal roofing backed by HEP’s unmatched warranties. Our premium panels are engineered for superior durability, energy efficiency, and curb-appeal, but it’s the peace of mind that sets us apart—every installation is shielded by industry-leading coverage that outperforms typical manufacturer guarantees.

From the moment our certified crew arrives, you’ll know your investment is safeguarded for decades. We inspect, install, and stand behind every fastener and finish, ensuring long-lasting beauty and strength. If a rare issue ever appears, one call triggers swift local service with zero loopholes or hidden fees. Discover how a HEP roof keeps you cozy, confident, and protected—schedule your free estimate today and experience warranty excellence the Smokies can trust.

FAQs

What makes your metal roofing warranties “industry-leading” compared with other Pigeon Forge roofers?

Our warranties combine a 40-year manufacturer finish warranty with a 25-year workmanship warranty backed by our company, giving you two layers of protection. The finish warranty guarantees the metal’s paint system will not chalk, crack, or fade beyond industry limits, while the workmanship warranty guarantees that every panel, fastener, and flashing was installed to meet or exceed the Metal Construction Association (MCA) guidelines. Very few local contractors offer both long-term material and labor coverage on the same roof, making our package the most comprehensive in Sevier County.

How long is the warranty period and what exactly is covered?

1) Finish/Material: 40 years against perforation, rust-through, and excessive color fade on Galvalume® and painted steel panels. 2) Workmanship: 25 years on installation quality, including leaks caused by incorrect fastening, flashing, or seam formation. 3) Accessories: 20 years on factory-coated trims, ridge vents, and snow guards. 4) Structural: Lifetime coverage on hidden-fastener standing-seam panels for uplift resistance of 140 mph and above. All warranties are non-prorated, meaning coverage does not diminish over time, and include full labor and material costs for approved claims.

Can I transfer the warranty if I sell my home or commercial building?

Yes. Both the manufacturer’s finish warranty and our workmanship warranty are transferable one time within the first 10 years at no cost. The new owner simply completes a transfer form within 60 days of closing so coverage continues seamlessly. Transferability adds resale value and gives buyers confidence that the roof will remain protected without additional expense.

Do the warranties cover extreme weather events common in Pigeon Forge, such as high winds, hail, or heavy snow loads?

Absolutely. Our panel systems are tested to ASTM E1592 for wind uplift exceeding 140 mph, far above local code. The warranty covers leaks or panel failure caused by wind-driven rain and uplift within that rating. For hail, the metal carries a UL 2218 Class 4 impact rating, and the finish warranty covers chipping or cracking from hail up to 2 inches in diameter. Snow loads are addressed by the structural warranty, which guarantees panels will not deform or collapse under loads specified in the International Building Code for Sevier County.

What maintenance do I need to perform to keep my warranty valid?

Metal roofing is low-maintenance, but the warranty requires: • Annual visual inspection for debris, loose fasteners, or sealant deterioration. • Removal of branches, leaves, or pine needles that trap moisture. • Gentle cleaning with a non-abrasive detergent if pollen or soot buildup occurs (pressure washers over 500 psi void coverage). • Documentation of any third-party service work. • Notification to us within 30 days if a rooftop addition—solar panels, satellite dishes, HVAC curbs—is installed so we can provide approved mounting methods. Following these simple steps ensures full warranty protection for decades.

How do I file a warranty claim and what happens after it’s approved?

Call our dedicated warranty line or submit the online form with photos and a description of the issue. We respond within 2 business days, schedule an on-site inspection within 7, and file all necessary paperwork with the manufacturer on your behalf. Once approved, materials are ordered immediately, and our certified crew performs repairs—typically within 14 days—at no cost to you. All labor is performed during normal business hours, and you receive a completion certificate and updated warranty record for your files.

HEP Roofing
Book Online
(423) 228-7848