Workmanship Warranty
Workmanship Warranty | Roofing Done Right | Roofing | Petros
At HEP, every shingle we nail and every flashing we seal is backed by a rock-solid workmanship warranty that proves our commitment to roofing done right. Homeowners in Petros trust our certified installers because we treat your roof like it’s sheltering our own families—meticulous prep, premium materials, and a never-cut-corners attitude come standard.
Should anything we install falter due to workmanship, we return promptly at no cost, resolve the issue, and leave your roof stronger than before. That’s more than a promise; it’s peace of mind that your biggest investment is protected long after the last truck pulls away.
Choose HEP and experience friendly local service, clear communication, and craftsmanship that stands up to East Tennessee weather year after year. When the clouds roll in, you’ll be glad you chose the team that believes quality is non-negotiable and guarantees it in writing.
FAQs
What exactly does your workmanship warranty cover on a new roof installation in Petros?
Our workmanship warranty protects you against any installation-related defects or errors made by our crew when your roof was installed. This includes issues such as improper shingle nailing, flashing mistakes around chimneys or valleys, incorrect underlayment placement, ridge vent problems, or any other labor-related shortcomings that could lead to leaks or premature roof failure. If a problem arises that is attributable to our installation practices, we will repair the roof at no cost to you.
How long is the workmanship warranty valid, and when does the coverage period begin?
We provide a 10-year workmanship warranty on all full roof replacements performed in Petros. The warranty term begins on the date of the completed installation as shown on your final invoice. During this 10-year window, any installation-related defect that emerges is fully covered for both parts and labor.
Is the workmanship warranty transferable if I sell my home?
Yes. Our workmanship warranty is fully transferable one time within the 10-year term. If you sell your home, simply notify us in writing within 60 days of closing and provide the new owner’s contact information. The remaining warranty balance will transfer to the buyer at no additional cost, adding resale value to your property.
What is not covered under the workmanship warranty?
The workmanship warranty does not cover damage caused by: • Acts of nature such as hail, high winds exceeding the product’s rating, tornadoes, or fallen trees. • Material defects (these are covered by the manufacturer’s material warranty). • Improper maintenance, foot traffic, or unauthorized alterations after installation. • Pre-existing structural problems such as rotten decking that were concealed at the time of installation and could not reasonably be detected. • Interior damage that results from delayed reporting of a leak. We encourage homeowners to contact us immediately if they suspect any roofing issue.
How do I file a claim if I believe there is a workmanship issue?
Call our office at 555-PETROS-ROOF or email [email protected] as soon as you notice a problem. We will schedule an on-site inspection within 48 business hours. If the issue is confirmed to be workmanship-related, we will provide you with a written repair plan and complete corrective work as quickly as weather permits—all at no cost. Emergency leak stoppage is handled the same day whenever possible.
How does your workmanship warranty differ from the manufacturer’s material warranty?
The manufacturer’s warranty covers factory defects in the shingles, underlayment, and accessory products for periods ranging from 20 years to lifetime, depending on the brand and product line. Our workmanship warranty, on the other hand, focuses solely on the quality of the installation. Even the best materials will fail prematurely if installed incorrectly. By offering both warranties, we give you comprehensive protection: the manufacturer handles material imperfections, and we stand behind our craftsmanship, ensuring your roof in Petros is truly “done right.”