Industry-leading Warranties
Industry-leading Warranties | Roofing | Pelham
When Pelham homeowners choose HEP for roofing, they get more than a beautiful, weather-tight upgrade—they gain the confidence that comes from an industry-leading warranty program. Our transferable warranties cover materials, workmanship, and even wind uplift, ensuring that your home stays protected long after the last shingle is nailed down. From lifetime coverage on premium asphalt systems to extended protection on metal panels, every option is designed to safeguard both your roof and your investment.
What truly sets us apart is the simple, no-fine-print experience. Register once, and your warranty follows the home, adding instant resale value while eliminating paperwork hassles. Should a storm ever test your roof, our local Pelham team stands ready with priority service and certified inspectors who keep claims stress-free. With HEP, you’re not just investing in superior craftsmanship—you’re securing decades of worry-free living under one reliable roof.
FAQs
What types of roofing warranties do you offer in Pelham?
We provide two primary types of coverage: a manufacturer’s material warranty and our own workmanship warranty. The material warranty—backed by top-tier shingle and membrane manufacturers—covers factory defects in the roofing products themselves. Our workmanship warranty protects you against installation-related issues. For customers who upgrade to our premium packages, we also offer enhanced system warranties that combine material and workmanship protection into one hassle-free plan.
How long do your roofing warranties last?
Standard architectural shingle roofs carry a manufacturer’s limited lifetime warranty (typically defined as 50 years of prorated material coverage). On metal or designer shingle systems, coverage can extend up to 40–50 years non-prorated. Our workmanship warranty is 10 years on most residential installations, but when you choose our GAF Golden Pledge or CertainTeed SureStart PLUS programs, labor is covered for 25 years and materials for the life of the roof.
What’s the difference between a manufacturer warranty and a workmanship warranty?
A manufacturer warranty protects you if the roofing products fail prematurely due to factory defects—things like shingle blistering, granule loss, or membrane delamination. A workmanship warranty, on the other hand, safeguards you from problems caused by installation errors, such as leaks at flashing points or improper ventilation. Both warranties work together: materials coverage ensures you get replacement products, while workmanship coverage pays for the labor to remove, dispose of, and reinstall those materials.
Are your roofing warranties transferable if I sell my Pelham home?
Yes. Our standard manufacturer warranties are transferable once within the first 10 years at no cost, as long as the new owner notifies the manufacturer in writing within 60 days of closing. Enhanced warranties, like the Golden Pledge, remain fully transferable for the entire coverage period, preserving the roof’s value and giving potential buyers extra peace of mind. Workmanship warranties transfer automatically with the home during their active term.
What can void my roofing warranty?
Common warranty-voiding situations include: (1) improper roof alterations, such as installing satellite dishes or skylights without approved flashing kits; (2) inadequate attic ventilation leading to heat/moisture buildup; (3) using non-approved cleaners or pressure washing; (4) layering new shingles over existing ones against manufacturer guidelines; and (5) failing to perform basic maintenance, like clearing debris from valleys and gutters. We provide every customer with a care guide outlining these items so you can keep your coverage intact.
How do I file a warranty claim if I notice a problem?
Simply call our Pelham office or use the warranty request form on our website. We’ll schedule an inspection within 48 hours. If the issue appears to be product-related, we’ll gather photos, measurements, and lot numbers, then submit the claim to the manufacturer on your behalf. If it’s an installation matter covered by our workmanship guarantee, we’ll handle repairs directly—often within one business week—at no cost to you. We also maintain digital records, so you don’t need to dig up old paperwork to start the process.