Manufacturer-backed Warranties
Manufacturer-backed Warranties | Siding Solutions | Roofing | Pelham
When storms roll through Pelham, HEP keeps roofs and exteriors standing strong with craftsmanship that’s matched only by our manufacturer-backed warranties. From impact-resistant shingles to energy-saving underlayment, every component is installed by certified crews, documented for warranty compliance, and registered so you enjoy true peace of mind long after the job is finished. If an issue ever appears, one call to HEP activates support from both our local team and the national manufacturer—no finger-pointing, just fast, reliable fixes.
That same promise of durability extends to our siding solutions, where premium panels and precision trims are engineered to resist fading, warping, and harsh New England winters. Choose from a palette of colors and textures that boost curb appeal today while locking in value for decades to come. With HEP, Pelham homeowners don’t simply get a new roof or façade—they get a safeguarded investment backed by people who live up to every warranty, every time.
FAQs
What is a manufacturer-backed warranty and how does it differ from a standard workmanship warranty offered by a local Pelham contractor?
A manufacturer-backed warranty is issued by the company that produced the shingles, metal panels, or vinyl/engineered siding installed on your home. It guarantees that the product itself was manufactured to specific quality standards and will perform as advertised for a set period of time. If a product defect (e.g., premature shingle granule loss, vinyl siding warping) arises within that period, the manufacturer supplies replacement materials—and, with higher-tier warranties, may also pay approved labor costs. A workmanship or labor warranty, by contrast, is offered solely by the contractor and covers installation errors. With our Pelham roofing & siding solutions you receive both protections: our own workmanship warranty plus the longer, more comprehensive manufacturer coverage made possible because we are certified by the product makers.
How long do typical manufacturer warranties last for roofing and siding products installed in Pelham, and what do they cover?
Coverage length depends on the product line you choose: • Architectural asphalt shingles: Limited Lifetime warranty on materials (interpreted as 40–50 years) with 10–15 years of non-prorated “up-front” protection. • Metal roofing panels: 30–40 years on finish and corrosion, sometimes Lifetime on the substrate for aluminum or stainless options. • Vinyl or insulated vinyl siding: Limited Lifetime on color fade, cracking, and manufacturing defects; many warranties are transferable once within the first 50 years. • Fiber-cement or engineered wood siding: 30–50 years on the board itself, 15 years on the factory finish. All warranties cover manufacturing defects; higher-tier “system” warranties purchased through certified installers also include tear-off, disposal, and labor costs for repair.
Are these manufacturer warranties transferable if I sell my Pelham home?
Yes. Most roofing and siding manufacturers allow a one-time transfer to the next homeowner, provided it is completed within 30–60 days of closing. Some charge a modest transfer fee ($50–$100) or require a signed transfer form plus proof of original installation. Transferring the warranty boosts resale value because the new owner gains the remaining years of protection. We supply all necessary paperwork and can handle the transfer process for you upon request.
What must I do after installation to activate or register my manufacturer-backed warranty?
1. Complete the online or paper registration form (we provide the link or packet at project completion). 2. Supply product identification numbers—bundles of shingles, siding cartons, or coil labels, all documented on your invoice. 3. Upload or mail a copy of the signed contract and proof of full payment. 4. Submit registration within the manufacturer’s timeframe (usually 30–90 days after the final inspection). 5. Keep your confirmation email or certificate in a safe place; you’ll need it to file a claim. We’ll walk you through each step and can submit everything on your behalf if you prefer.
What actions or conditions could void my roofing or siding manufacturer warranty?
• Improper modifications: Installing satellite dishes, solar panels, or shutters without following manufacturer attachment guidelines. • Poor attic ventilation or inadequate wall sheathing that leads to moisture buildup. • Power-washing vinyl or fiber-cement siding above recommended PSI. • Mixing non-approved accessories (underlayments, fasteners, flashing) with the warranted system. • Repainting factory-finished siding with incompatible paint. • Storm damage left unrepaired, causing additional product failure. • Roof penetrations or repairs made by non-certified contractors. Following the maintenance instructions we provide and calling us for any repairs keeps your warranty intact.
Does a manufacturer-backed warranty cover labor as well as materials?
Entry-level warranties usually cover materials only, meaning the homeowner pays labor if a defect requires replacement. However, because we are a certified installer for the brands we offer, we can upgrade you to an extended “system” or “no-dollar-limit” warranty that covers 100 % of labor, tear-off, and disposal for up to 25 years on roofing and up to 15 years on siding. We explain these tiers during the estimate so you can decide whether the additional cost is worthwhile for your Pelham property.