- HEP Roofing
- Roofing Emergencies

Roofing Emergencies
Roofing Emergencies | Roofing | Ooltewah
When a sudden storm tears through Ooltewah and water starts dripping into your living room at 2 a.m., you don’t have time to hunt for help—you need a crew that can be on your roof before the next cloud rolls in. HEP’s certified experts arrive fast, assess damage on the spot, and put emergency tarps or repairs in place to stop leaks immediately. From wind-torn shingles to fallen limbs, we’ve seen every crisis and carry the right materials on our trucks to safeguard your home in one visit.
After the immediate danger is handled, we walk you through the full restoration plan, explain insurance steps, and schedule follow-up work that restores both strength and curb appeal. It’s the kind of calm, clear guidance that has made HEP the trusted name for roofing emergencies throughout Ooltewah—because when minutes matter, experience matters more.
FAQs
What situations are considered a roofing emergency in Ooltewah?
In our area, any event that creates an active leak, compromises the roof’s structural integrity, or poses an immediate safety hazard is treated as an emergency. Typical examples include storm-blown shingles, fallen tree limbs, hail or wind damage that exposes the decking, sudden roof collapses, or large leaks that threaten your ceilings, insulation, or electrical system. Because Ooltewah often experiences severe thunderstorms and high winds, we recommend calling as soon as you notice water intrusion or visible structural damage.
How fast can your team arrive after I call for help?
We maintain a 24/7 emergency response line staffed by local technicians. For addresses inside the Ooltewah ZIP codes (37363 and surrounding areas), our average on-site response time is 60–90 minutes, traffic and weather permitting. In widespread storm events, we use GPS-based dispatching to send the closest available crew, and we keep you updated with real-time ETA texts so you know exactly when to expect us.
What should I do to limit damage while waiting for the crew to arrive?
If it’s safe to do so, place buckets under active drips and move valuables, electronics, and furniture away from wet areas. Shut off electricity to affected ceiling fixtures to prevent shorts. Do NOT climb onto the roof—wet shingles are extremely slippery and damaged decking may not support your weight. Our technicians carry commercial-grade tarps and shrink-wrap, so the first thing we’ll do is weatherproof the damaged section to stop further water intrusion.
Will my homeowner’s insurance cover emergency roof repairs?
Most Ooltewah homeowners’ policies include coverage for sudden and accidental damage caused by wind, hail, or falling debris. Emergency tarping and temporary repairs that prevent further loss are usually reimbursable. We document all damage with photos and provide a detailed inspection report and itemized invoice that meets insurers’ requirements. While we can’t guarantee coverage decisions, we work directly with adjusters to streamline the claims process and minimize out-of-pocket costs for our clients.
Can you handle emergency repairs on any roofing material?
Yes. Our technicians are factory-trained to work on asphalt shingles, metal panels, standing-seam, TPO and EPDM flat roofs, tile, and cedar shake. We travel with a fully stocked service truck that includes universal flashing kits, fasteners, sealants, and a variety of shingle profiles so we can make secure temporary or permanent repairs on the first visit whenever possible.
How much will an emergency roof repair cost, and do you offer financing?
Pricing depends on the extent of damage, roof height and pitch, and the materials required. A basic emergency tarp installation in Ooltewah typically ranges from $250–$600, while more complex structural repairs can exceed $1,500. After the initial stabilization, we provide a free written estimate for permanent repairs or full replacement. We accept all major credit cards, work with insurance proceeds, and offer same-day financing options with no interest for 12 months to help homeowners manage unexpected costs.