Industry-leading Warranties
Industry-leading Warranties | Roofing | Ooltewah
At HEP, we believe a strong roof deserves an equally strong promise. That’s why our industry-leading warranties cover every layer of your roofing system, from premium shingles to the last nail, guaranteeing workmanship and materials for up to lifetime protection. Ooltewah homeowners appreciate the freedom to choose tiered coverage—so whether you want 10, 25, or 50 years of worry-free living, you’ll find a plan tailored to your budget and goals. No hidden loopholes, no fine-print surprises—just straightforward security backed by a company that’s been serving Tennessee families for more than three decades.
Should a storm roll in or a shingle shift, one call activates our local, factory-certified crews who arrive fast, fix it right, and file the paperwork for you. You’ll never chase down a rep or wait weeks for answers; our warranty claims are resolved in days, not months, because your time and home comfort matter. Invest once, enjoy peace of mind that lasts as long as your home does—guaranteed by HEP.
FAQs
What makes your roofing warranties in Ooltewah different from standard warranties?
Our industry-leading warranty program combines a lifetime manufacturer’s material warranty with a 10-year, no-dollar-limit workmanship warranty backed by us and the shingle manufacturer. That means you’re protected against both material defects (such as premature granule loss, cracking, or delamination) and installation-related issues (like leaks caused by improper flashing). In addition, wind coverage is upgraded to 130 mph, algae resistance is covered for 15 years, and coverage is 100 percent non-prorated for the first 50 years—far beyond the 10–15 year prorated coverage most roofers offer.
How long does the warranty last, and is it transferable if I sell my home?
The material portion of the warranty is lifetime for the original homeowner and fully transferable once within the first 15 years, with the new owner receiving 40 years of coverage from the original installation date. Our workmanship warranty lasts 10 years and is also transferable during that period at no extra cost. Transferring the warranty can be done in a single page online form within 60 days of closing, which adds resale value by giving the buyer written proof that both product and labor remain protected.
Does the warranty cover storm damage from hail or high winds common in Ooltewah?
Yes. The enhanced wind warranty protects your shingles up to 130 mph as long as the roof was installed with the required number of nails per shingle and the specified starter-strip products. Hail impact itself is considered an insurable event rather than a manufacturer defect, but if hail causes accelerated granule loss that leads to material failure, the warranty may apply. We also assist homeowners in coordinating with their insurance adjuster to ensure any storm-related damage is addressed under the most beneficial combination of warranty and insurance coverage.
What is not covered by the roofing warranties?
Like any warranty, certain exclusions apply. The warranty will not cover damage due to acts of God beyond the wind speed limit, improper attic ventilation that was not corrected at the time of installation, foot traffic, alterations made by other contractors, or failure to perform routine maintenance such as debris removal from valleys and gutters. Interior damage caused by unresolved leaks must be claimed through homeowners insurance, though we will document all findings to help streamline that claim.
What maintenance do I have to perform to keep the warranty valid?
Required maintenance is minimal but important: (1) keep gutters clean so water does not back up under shingles; (2) remove limbs, moss, or heavy debris that could abrade the roof surface; (3) have us perform a free inspection every 2–3 years or after any significant storm; and (4) immediately seal any rooftop penetrations made by other trades (e.g., HVAC installers or satellite-dish techs). Records of inspections and any repairs should be retained; we provide a digital report after each visit to make this easy.
How do I file a warranty claim, and how quickly will issues be resolved?
Simply call our dedicated warranty line or submit the online claim form with photos if available. We will respond within one business day, schedule an on-site inspection within 72 hours, and provide a written resolution plan the same day as the inspection. If it is a workmanship issue, we typically complete repairs within 5 business days. If it is a manufacturer claim, we handle all paperwork for you; most manufacturer approvals are issued within 2–3 weeks, after which repairs or replacements are scheduled immediately. Throughout the process, you receive text and email updates so you always know the status of your claim.