Industry-leading Warranties
Industry-leading Warranties | Siding Solutions | Roofing | Ooltewah
Homeowners across Ooltewah trust HEP because we back every shingle, panel, and nail with industry-leading warranties that guard your investment for decades. Our seasoned crews install premium roofing systems engineered to withstand Tennessee’s fiercest storms, then wrap your home in energy-efficient siding solutions that look as good on day 3,650 as they did on day one. From the first inspection to the final walkthrough, you’ll know exactly what’s covered, how long it’s covered, and who will be there should you ever need a repair—no fine print or finger-pointing.
Choosing HEP means gaining a local partner who sweats the small stuff so you can enjoy big-picture peace of mind. We handle permits, cleanup, and meticulous craftsmanship while our transferable warranties enhance resale value and eliminate future surprises. Ready to elevate curb appeal, boost protection, and lock in long-term savings? Let’s get your roof and siding solutions started today.
FAQs
What types of warranties do you provide on roofing and siding projects in Ooltewah?
Every project is covered by two layers of protection. First, the shingle, metal-roofing, or premium siding brand we install carries its own manufacturer material warranty (usually 25 years to Lifetime, depending on the product line). Second, we add our 10-year, non-prorated workmanship warranty that covers labor, installation errors, and any leak-related interior damage. For homeowners who want maximum peace of mind, we also offer an optional extended system warranty that upgrades manufacturer coverage to a 50-year, non-prorated term and bundles labor, tear-off, and disposal costs.
How long do the warranties last, and what exactly is covered?
Material warranties last 25 years to Lifetime on roofing and up to 50 years on fiber-cement or composite siding. During the non-prorated period (the first 10–50 years, depending on the product), material defects are covered at full replacement value. After that they are prorated, but many of the premium systems we install remain non-prorated for their entire term. Our workmanship warranty lasts 10 years from the completion date and covers: leaks caused by installation errors, fastener or flashing failures, loose or missing siding panels, and any associated interior repairs needed to return your home to pre-loss condition.
Are your warranties transferable if I sell my Ooltewah home?
Yes. Both the manufacturer’s material warranty and our workmanship warranty are fully transferable one time at no cost within the first 10 years. Simply notify us in writing within 60 days of closing, provide the new owner’s contact information, and we will issue an updated certificate. Transferability is a proven selling point, often adding measurable resale value because the new owner inherits the same high-level protection you enjoyed.
What can void my roofing or siding warranty?
Warranties remain intact as long as the system is not altered by unapproved contractors or damaged by events outside normal weather exposure (e.g., fire, structural movement, or impact from falling trees). Using harsh chemicals, pressure-washing above 1,500 psi, installing satellite dishes without proper flashing kits, or failing to keep gutters clear can also void coverage. Routine inspections and maintenance—both of which we offer at a discounted rate for our warranty customers—help ensure continued compliance.
How do I file a warranty claim if a problem occurs?
Call our dedicated warranty hotline or submit a claim request through our website. We will schedule a no-cost on-site inspection within three business days for leaks and within five business days for cosmetic issues. If the issue is covered, we handle all paperwork with the manufacturer, order replacement materials, and perform repairs—typically within 7–10 days of claim approval. You pay nothing out of pocket for covered items, and all workmanship repairs reset the remaining term of your workmanship warranty.
Do you offer workmanship warranties in addition to manufacturer warranties?
Absolutely. Manufacturer warranties only cover factory-related material defects. Our 10-year workmanship warranty fills the gap by covering any installation-related issues, including improper nail patterns, flashing errors, or siding panel alignment problems. Because we are a certified installer for Owens Corning, CertainTeed, GAF, James Hardie, and LP SmartSide, our workmanship coverage meets or exceeds the standards those manufacturers require for their extended system warranties, giving you seamless protection from every angle.