Industry-leading Warranties
Industry-leading Warranties | Metal Roofing | Roofing | Ooltewah
Discover peace of mind in Ooltewah with HEP’s unmatched craftsmanship and industry-leading warranties. Our team installs metal roofing systems engineered to endure severe storms, blistering summer heat, and decades of daily wear—all while staying as striking as the day they were laid. Every panel is backed by comprehensive material and workmanship protections that outshine typical “lifetime” promises, so you’re covered long after the neighbors start thinking about replacement.
When you choose HEP, you’re choosing local experts who believe a warranty should be more than fine print. We pair transparent coverage with prompt, friendly service, ensuring any concern is handled quickly and at no extra cost to you. From the first inspection to the final walkthrough, we make upgrading to metal roofing the smartest—and most secure—investment you can make in your Ooltewah home.
FAQs
What types of warranties do you offer on metal roofing in Ooltewah?
We provide a dual-layer warranty: a 40- to 50-year manufacturer’s material warranty that protects against rust-through, paint chalking, and color fade, plus a 10-year transferable workmanship warranty that covers the installation itself. Together they give you long-term protection against both product defects and installation-related issues.
What specifically is covered under the manufacturer’s material warranty?
The manufacturer’s warranty covers panel integrity (no perforations due to rust), paint adhesion (no peeling, flaking, or excessive chalking), and color retention (limited fade beyond industry-standard Delta E ratings). It also guarantees that the metal meets UL 2218 Class 4 impact and UL 790 Class A fire ratings for the life of the roof. If any of these failures occur within the stated term, the manufacturer will supply replacement panels or reimburse their pro-rated value.
Is the workmanship warranty really transferable if I sell my home?
Yes. Our 10-year workmanship warranty automatically transfers one time to a new owner at no cost as long as you notify us in writing within 60 days of closing. This adds resale value because the buyer knows the installation is still protected against leaks, loose fasteners, or flashing defects caused by workmanship.
Do high-wind or hail events common in Ooltewah void the warranty?
No. Our standing-seam and screw-down panels are Florida-Building-Code-rated up to 150 mph. The manufacturer’s warranty stays in force after windstorms or hail as long as the damage is caused by a covered peril and the roof was inspected and maintained per the owner’s manual. We recommend an inspection after any event producing hail larger than 1" to catch issues early and simplify claims.
What maintenance is required to keep my warranty valid?
Maintenance is minimal: (1) visually inspect the roof twice a year, (2) keep valleys and gutters free of debris, and (3) clear tree limbs that could abrade the finish. Fasteners on exposed-fastener systems should be checked at year 5 and then every 10 years. All work must follow the upkeep checklist included in your closing packet; failure to perform basic maintenance can limit coverage.
How do I file a warranty claim if I notice a problem?
Call our dedicated warranty line at 423-###-#### or email [email protected] within 30 days of discovering the issue. We’ll schedule a free on-site inspection within seven business days. If the problem is material-related, we handle the paperwork with the panel manufacturer for you. For workmanship issues, our crew will repair or replace the affected area at no charge within 14 days of approval.