Industry-leading Warranties
Industry-leading Warranties | Roof Inspections | Roofing | Oliver Springs
When it comes to protecting your Oliver Springs home, HEP combines decades of craftsmanship with industry-leading roofing warranties that stand guard long after the crew packs up. Our certified technicians use cutting-edge diagnostics to uncover hidden leaks, storm damage, and wear before they threaten your comfort or your budget. From asphalt shingles on historic cottages to metal panels on modern builds, we document every finding, share clear photos, and explain your repair or replacement options in plain language—so you can make decisions with total confidence.
Regular roof inspections are the key that unlocks the full value of those powerful warranties, ensuring minor issues are corrected while coverage is still in force. Schedule yours today and discover why so many Oliver Springs neighbors turn to HEP for honesty, transparency, and the peace of mind that only a fortified roof can deliver.
FAQs
What does your industry-leading roofing warranty actually cover?
Our warranty provides three layers of protection. First, the manufacturer’s 50-year non-prorated material warranty covers shingles, underlayment, and accessory components against manufacturing defects. Second, our 25-year workmanship guarantee covers any installation-related issues such as leaks, flashing failures, or ventilation problems. Finally, we include a 15-year 130-mph wind and Class 4 hail upgrade that protects your roof against most severe Oliver Springs weather events. If a warranted issue occurs, we supply all labor, materials, tear-off, disposal, and permitting at no cost to you.
How long does the warranty last and does it decrease in value over time?
There are two time frames to remember. Materials are protected for a full 50 years—non-prorated for the first 25 years and prorated thereafter. Workmanship is covered for 25 years at 100 percent value, meaning we will correct any installation error at no charge during that period. Unlike many warranties, ours does not depreciate annually during the non-prorated term; the entire repair or replacement cost is covered. Optional extended system warranties are available that keep the coverage non-prorated for the entire 50-year period.
Are roof inspections really free, and how often should I schedule them in Oliver Springs?
Yes. We offer complimentary roof inspections for both new and existing customers. We recommend two routine inspections per year—once in early spring to check for winter damage and once in late fall to prepare for colder weather. In Oliver Springs, where heavy rains and high winds are common, we also advise a post-storm inspection after any event that brings winds above 60 mph or hail larger than ¾ inch. Regular inspections ensure small issues are fixed before they compromise warranty coverage.
What exactly happens during a professional roof inspection?
Our certified inspector begins with a 21-point exterior checklist, examining shingles, flashing, valleys, vents, gutters, and roof penetrations. We then use drones and infrared cameras to locate hidden moisture under the shingles and in the attic decking. Inside the attic we check insulation depth, ventilation flow, and look for signs of condensation or mold. You will receive a digital report with annotated photos, recommended maintenance actions, and an estimate of remaining roof life. All findings are stored in our warranty database to establish a clear maintenance history should a future claim arise.
Can I transfer my roofing warranty if I sell my home?
Absolutely. The warranty is fully transferable one time within the first 15 years at no cost. Simply notify us in writing within 60 days of closing, and provide the new owner’s contact information. We will issue an updated warranty certificate and deliver maintenance records to the buyer, adding significant value to your home. After the first free transfer, additional transfers are still possible for a $250 administrative fee, subject to an inspection to confirm the roof has been properly maintained.
What kinds of actions could void my warranty, and how do I avoid them?
The most common situations that void coverage are: 1) unapproved roof penetrations (such as satellite dishes) that are not flashed by a certified installer; 2) pressure-washing or using harsh chemicals that remove the protective shingle granules; 3) inadequate attic ventilation or insulation changes that cause heat buildup; and 4) hiring an unlicensed contractor to perform repairs. To avoid these pitfalls, call us before making any modifications, schedule the free semi-annual inspections, and keep documentation of any storm damage repairs performed by our team. Following these steps preserves your full warranty rights for decades.