Industry-leading Warranties
Industry-leading Warranties | Metal Roofing | Roofing | Oliver Springs
In Oliver Springs, homeowners trust HEP for worry-free roof performance. Our industry-leading warranties redefine peace of mind, pairing the rugged longevity of metal roofing with coverage that outlasts the elements. From hurricane-strength winds to hammering hail, we pledge that your new roof will stand firm—and if it doesn’t, we’ll make it right, quickly and without the fine-print hassles you dread.
Every warranty is backed by decades of local expertise, factory-certified installation crews, and a customer care team that answers the phone 24/7. That means you’re not just buying a roof; you’re investing in a promise that your most important asset will stay dry, energy-efficient, and beautiful for generations. Discover why Oliver Springs calls HEP first, and let us protect your home the way we protect our own.
FAQs
What type of warranty do you offer on your metal roofing systems in Oliver Springs?
We provide a dual-coverage warranty: a 40- to 50-year manufacturer’s material warranty that protects against defects such as corrosion, perforation, and paint failure, and a 10-year workmanship warranty that covers any installation-related issues. Together, these warranties give you long-term peace of mind for both product performance and installation quality.
Is the metal roofing warranty transferable if I sell my home?
Yes. Our manufacturer’s warranty is fully transferable one time within the first 10 years after installation. The new homeowner simply completes a transfer form, ensuring the remaining term of coverage carries over—an added selling point that can boost property value in the Oliver Springs market.
What specific weather hazards in Oliver Springs are covered under the warranty?
The warranties cover damage from normal environmental factors typical to East Tennessee, including high winds up to 140 mph, hail impact up to UL 2218 Class 4 standards, and accelerated UV exposure that can cause fading. Acts of nature such as tornadoes or falling trees are generally covered under homeowners insurance rather than the roof warranty, but workmanship defects revealed by severe weather are covered by our workmanship warranty.
Does the warranty cover color fading or chalking of the metal panels?
Yes. The Kynar 500®/Hylar 5000® paint systems we use come with a 30-year fade and chalk warranty. The manufacturer guarantees the color will not fade more than five Hunter units or chalk more than a rating of eight, ensuring your roof keeps its curb appeal in the sunny, humid climate of Oliver Springs.
What maintenance is required to keep the warranty valid?
Metal roofing is low-maintenance, but the warranty requires you to: (1) keep gutters and valleys clear of debris, (2) avoid allowing dissimilar metals to contact the panels, and (3) perform visual inspections after major storms. No regular painting, sealing, or treatment is necessary. Failure to follow these simple steps may void portions of the warranty related to corrosion or water backup.
How do I file a claim if I suspect a warranty issue?
Contact our Oliver Springs office first. We’ll schedule a free on-site inspection within 72 hours to document the issue. If it’s a workmanship problem, we handle repairs directly. If it’s a material defect, we submit the claim with photos and documentation to the manufacturer on your behalf; most claims are approved within 2–4 weeks. Throughout the process, we serve as your single point of contact so you never have to navigate the paperwork alone.