Workmanship Warranty
Workmanship Warranty | Roofing Done Right | Roofing | Old Fort
When storms roll over Old Fort, homeowners want more than shingles thrown on a roof—they want confidence that every nail, seam, and flashing is set to last. That’s why HEP backs each installation with a leading workmanship warranty, proving that “good enough” isn’t in our vocabulary. From the first inspection to the final clean-up, our certified crews follow strict guidelines and double-check every detail, so you experience roofing done right and never have to wonder if shortcuts were taken.
Should the unexpected happen, you’re never left on your own. A single call activates our no-hassle warranty service, bringing the same craftsmen who built your roof back to fix any workmanship issue at no cost to you. With HEP, you don’t just get a new roof—you get a long-term partner dedicated to protecting your home and your peace of mind.
FAQs
What is a workmanship warranty and how is it different from the manufacturer’s material warranty?
A workmanship warranty guarantees the quality of the installation work performed by our roofing team in Old Fort. It covers problems that arise from installation errors—such as improper shingle nailing, flashing mistakes, or inadequate ventilation—rather than defects in the roofing materials themselves. A manufacturer’s material warranty, by contrast, only covers factory defects in shingles or other components. When you choose Roofing Done Right, you get both protections: the manufacturer’s warranty for products and our workmanship warranty for labor.
How long does your workmanship warranty last for roofs installed in Old Fort?
We stand behind our installations with a 10-year workmanship warranty. For a full decade after your roof is completed, any leak or performance issue caused by an installation error will be repaired at no cost to you. This warranty period is designed to cover the time when most workmanship-related issues would become apparent under Old Fort’s climate conditions.
What specific issues does your workmanship warranty cover?
Our warranty covers any roof problem that can be traced to our installation methods or labor, including but not limited to: leaks from improperly installed shingles, flashing, or vents; water intrusion caused by incorrect underlayment placement; premature shingle blow-off due to insufficient fastening; and structural problems created during installation. It does not cover damage from severe weather, falling trees, foot traffic, or lack of routine maintenance—those are typically handled by homeowner’s insurance or the manufacturer’s material warranty.
Is the workmanship warranty transferable if I sell my home in Old Fort?
Yes. If you sell your property within the 10-year warranty period, you can transfer the remaining balance of the workmanship warranty to the new owner for a one-time $150 administrative fee. The new owner simply needs to notify us in writing within 60 days of closing so we can update our records. Transferability adds resale value by giving buyers peace of mind about the roof’s integrity.
What steps should I take if I believe I have a workmanship-related roof issue?
1) Contact our office by phone or through the warranty claim form on our website. 2) Provide photos and a brief description of the issue. 3) We’ll schedule a free on-site inspection—usually within 3 business days in the Old Fort area. 4) If the problem is confirmed to be workmanship-related, we’ll perform repairs at zero cost, typically within a week depending on weather. Prompt reporting helps us resolve issues quickly and prevents further damage.
Are there any maintenance requirements to keep the workmanship warranty valid?
Yes. Like any warranty, ours requires reasonable roof care. Homeowners must: (a) schedule a professional roof inspection at least once every two years; (b) keep gutters and downspouts clear; (c) remove debris such as leaves or branches that accumulate on the roof; and (d) notify us promptly of any suspected issues. Failure to perform basic maintenance or allowing unauthorized roof modifications can void the workmanship warranty. We offer affordable maintenance plans if you’d prefer us to handle routine upkeep.