Workmanship Guarantee
Workmanship Guarantee | Roofing Done Right | Roofing | Ocoee
From the first shingle to the final inspection, HEP treats every Ocoee roof as if it protects our own homes. Licensed crews arrive on time, safeguard your landscaping, and follow a precise installation checklist backed by a no-nonsense workmanship guarantee. This is more than a promise; it’s our blueprint for roofing done right, ensuring your new or repaired roof weathers Florida’s fiercest storms without a hitch.
Should anything fall short of excellence, we’ll return promptly and fix it at no extra cost—no fine print, no hassles. It’s the peace of mind you deserve, delivered by neighbors who live and work in the same community you do. Choose HEP and experience meticulous craftsmanship, transparent communication, and the confidence that comes from knowing your roof was truly done right the first time.
FAQs
What does your workmanship guarantee cover on a new roof in Ocoee?
Our workmanship guarantee protects you against any installation-related problems—leaks, loose shingles, flashing defects, improper ventilation, or any issue traceable to the way the roof was installed. If something goes wrong because of our labor, we return promptly, fix the problem at no cost, and restore your roof to “as-new” condition.
How long does the workmanship guarantee last?
For Ocoee homeowners we provide a 10-year written workmanship guarantee starting on the day your final invoice is paid. During that decade we remain responsible for every aspect of the installation. If a workmanship defect is discovered on year nine and eleven months, it is still 100 % covered.
How is a workmanship guarantee different from a manufacturer’s material warranty?
A manufacturer’s warranty is issued by the shingle or membrane manufacturer and only covers factory defects in the roofing materials themselves. Our workmanship guarantee, on the other hand, is issued by us—the installer—and covers the quality of our labor. If an Ocoee roof fails because a shingle was faulty, the manufacturer replaces that shingle. If it fails because the shingle was nailed incorrectly or flashing was installed wrong, our workmanship guarantee pays for labor and associated materials to correct it.
Is the workmanship guarantee transferable if I sell my home?
Yes. You can transfer the remaining term of the guarantee to one subsequent homeowner at no charge within 30 days of closing. Simply provide the buyer’s contact details and a copy of the closing statement so we can update our records. A transferable workmanship guarantee can be an attractive selling feature in the Ocoee real-estate market.
What is the process for filing a workmanship guarantee claim?
1. Call or email our Ocoee office as soon as you notice an issue. 2. We schedule a free on-site inspection—usually within 48 hours. 3. Our technician confirms whether the problem is workmanship-related. 4. You receive a written repair plan and timeline. 5. Repairs are completed within 7–10 business days (sooner for active leaks). You pay nothing for covered repairs, and we document the fix for your records.
Does the workmanship guarantee add to the cost of my roof?
No. We believe quality craftsmanship should come standard. Our 10-year workmanship guarantee is included with every full roof replacement we perform in Ocoee. There are no hidden fees or annual renewal charges. Your only obligation is to maintain normal roof care—keeping gutters clean, trimming overhanging branches, and avoiding unauthorized modifications.